Active listening - Answer -Process of using verbal and non-verbal signs that show the
speaker you are interested in what they are saying
Business plan - Answer -Report or plan of action that describes the current or projected
future of a business should include: location and demographics of the salon area
Capital - Answer -The money you will invest to start your business
close-ended questions - Answer -Question that can be answered in a few words and
does not require elaboration
Commission - Answer -Percentage of dollars brought into the salon from guest services
and products sold by a particular stylist (you need to know total service dollars you
brought in for the week to calculate what was made)
consumption supplies - Answer -Supplies used in the daily operation of the salon
Ethics - Answer -The principles that guide your professional behavior
Cover letter includes? - Answer -Greeting, header, closing
Insurance - Answer -A written agreement that once purchased, guarantees that he
business is protected in the events of accident and injury, fire, theft, and loss of ability to
do business
Job Description - Answer -Document stating all the responsibilities and tasks for a
particular job position. Ask manager for time to read it and have it looked over by a
attorney
Marketing - Answer -The use of written, verbal, and visual communication designed to
attract potential guest to your business (examples: business cards, promotional
signage, awareness flyers)
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