People problems - ANSWER _______ _______ are an inevitable component for anyone who manages other or supervises their work.
Job related difficulties
Personal problems experienced largely outside of work
Combination of the two - ANSWER Problems presented by employees can come about because of _...
MHA 702 Exam 5- version 2 LATEST
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People problems - ANSWER _______ _______ are an inevitable component for anyone who manages
other or supervises their work.
Job related difficulties
Personal problems experienced largely outside of work
Combination of the two - ANSWER Problems presented by employees can come about because of
_____________,_____________, or ____________.
deteriorating performance, reduced productivity, disruption of a department's ability to operate
normally - ANSWER If an individual's personal problems are affecting work through
______________,______________, or _____________, then a supervisor must become interested
because of the negative effects on operations.
Events in an individual's private life - ANSWER _______________ are not the business of a manager.
results; causes - ANSWER Managers must always address the _________ of behavior, and never attempt
to infer the ___________ of that behavior.
Point out errors of judgement or improper actions and offer suggestions as to how these can be
corrected.
Provide whatever help is needed to take appropriate corrective action. - ANSWER What can a manager
do to address behavior issues?
Problems that seem to lie outside of the working situation - ANSWER Managers must not ask individuals
about __________________.
performance; behavior - ANSWER The primary purpose of taking steps towards correction is to correct
employee _________or____________.
, Teach or correct problem behaviors - ANSWER Although discipline involves punishment, its underlying
reason is to ________________.
look for the source (not the cause) of the problem. - ANSWER When addressing performance problems,
the first step a department manager should take is to __________________
Their own actions or behavior. - ANSWER The first place a supervisor must review is ___________
Performance problems - ANSWER _________ _________, especially those occurring early in a person's
employment, are often the result of a weak or sketchy orientation.
performance problem - ANSWER To address a _______ _________, a department manager must
positively identify the problem and proceed to work out, preferably with the participation of the
employee, what must be done to correct the difficulty and a time frame for action.
1) a manager observes a problem situation involving standard performance in some form.
2) Supervisor meets privately with the problem employee
3) Make every reasonable effort to secure an employee's agreement concerning the nature of the
problem and what should be done to correct the unacceptable performance. Agree on a brief written
statement.
4) Evaluate and decide whether the employee's performance improved as required, improved partly, did
not improve, or deteriorated further. - ANSWER The performance improvement process should proceed
in the following manner:
A performance improvement plan - ANSWER ___________________ is part of your progressive
discipline process or system.
Progress Disciplinary Process - ANSWER consists of counseling, one or more oral warnings, one or more
written warnings, suspension with or without pay, termination.
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