that are the three post-sale service activities correct answers after sales support, service parts logistics, reverse logistics methods
what is the first phase of the service process correct answers post-sales support
what is post sales support intended to help us correct answers quickly lear...
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that are the three post-sale service activities correct answers after sales support, service parts
logistics, reverse logistics methods
what is the first phase of the service process correct answers post-sales support
what is post sales support intended to help us correct answers quickly learn how to use new
products correctly
after sales support definition correct answers a set of services that is provided after products have
been sold
customer service correct answers seeks to enhance our level of satisfaction
after sales support focuses on correct answers products that require a guarantee, warranty,
upgrade or repair service; building an ongoing relationship between the manufacturer and the
customer throughout the cycle of the product
why focus on post sales support correct answers we want companies to stand behind their
products, keep us informed, give us updates, and when there's a problem, fix it fast and apologize
provisions of post sales support correct answers training on the use of the product; product and
software updates; scheduled maintenance; repair parts and services; money back guarantees;
warranties for replacement in case of damage of defects
after sale support is accomplished through correct answers website information; printed
documentation; service personnel; call center operation
most common method of after sale support correct answers call center operation
ultimate goal of post sales support correct answers to optimize these after sale support activities
to save themselves money, reduce the need for resources, and also boost customer loyalty
what is the focus of a reputable company's call center correct answers to handle your inquiries
and solve your issue before having to dispatch a repair technician or provide a return
authorization
help desk support correct answers assist customers with technology merchandise like PC's,
software products, and mobile phones
live customer support correct answers includes services that help the customer with product
questions
automated customer service correct answers provides assistance 24 hours a day by phone or
online
, support automation correct answers includes online knowledge like Q&A forums, 24/7 system
monitoring, and preventative support services
call centers are also known as correct answers contact centers
customer relationship management CRM correct answers a key set of methodologies and
technology tools to coordinate customer engagement in a very organized fashion
CRM definition correct answers a system for managing a companies interactions with current
and future customers
CRM utilizes technology to organize, automate, and synchronize: correct answers sales,
marketing, customer service, technical support
concept of CRM correct answers aligning the suppliers resources with its customers in a manner
that increases both customer satisfaction and supplier profits
what streamlines the after sale service interaction and reduces potential frustration correct
answers CRM
to build customer confidence in big ticket purchases, companies provide correct answers repair
warranties or a promise of up-time availability
service parts logistics correct answers management of the time critical delivery of spare parts to
end users as a part of an after sales service
service parts logistics challenges correct answers low volume; infrequent activity; rapid response
requirements; long tail demand
multi-echelon fulfillment process correct answers high demand parts are put in decentralized
depots close to customer locations; parts with low-frequency demand are stored centrally at the
factory or at the parts supplier location
what does reverse logistics include correct answers returned merchandise, seasonal inventory,
restock, salvage, recalls, excess inventory, recycling programs, hazardous material programs,
obsolete equipment disposal, and asset recovery
returns cost manufacturers how much each year correct answers $100 billion
challenges of refer logistics correct answers product quality not uniform, damaged or defective,
not packaged consistently or properly, variety of reasons for a return and the expected response
during the customer engagement phase of the reverse logistics process what does the company
figure out correct answers diagnose the situation
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