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Exam (elaborations)

CCP - Introduction To Genesys Cloud CX: Questions With Complete Solutions

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  • Course
  • GENESYS CLOUD
  • Institution
  • GENESYS CLOUD

CCP - Introduction To Genesys Cloud CX: Questions With Complete Solutions

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  • September 26, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • GENESYS CLOUD
  • GENESYS CLOUD
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Studyhall
CCP - Introduction To Genesys Cloud CX: Questions
With Complete Solutions

Which one of the following CCP courses are considered a prerequisite to the
other courses within the CCP program?

CCP: Introduction to Genesys Cloud CX

CCP: Genesys Cloud CX Collaboration & Communication

CCP: CCP: Genesys Cloud CX Contact Center

CCP: Genesys Cloud CX API Right Ans - CCP: Introduction to Genesys Cloud
CX

The CCP program is designed for which one of the following audiences?

Genesys Cloud Customer Administrator

Genesys Cloud User

Genesys Cloud Partner Personnel

Genesys Cloud Customer Support Right Ans - Genesys Cloud Partner
Personnel

You may choose to take your CCP certification exam by which of the following
means? (Select all that apply)

Online from Kryterion website with a live proctor

Online from Genesys training's website with live proctor

At a Kryterion test center

At a test center that is able to provide a certified proctor. Right Ans - Online
from Kryterion website with a live proctor

, At a Kryterion test center

Which one of the Genesys Reference Resources provides the latest community
threads and status of the Genesys Cloud on its home screen?

Genesys Cloud Knowledge Network

Genesys Cloud Resource Center

Genesys Cloud Community Right Ans - Genesys Cloud Resource Center

The CCP courses have a large number of links to which one of the following
Genesys reference resource?

Genesys Knowledge Network

Genesys Cloud Resource Center

Genesys Cloud User Guide Right Ans - Genesys Cloud User Guide

Which of t he following services are available from Genesys Cloud CX?

Collaborate

Accounting

Communicate

Contact Center Right Ans - Collaborate, Communicate and Contact Center

Which one of the following models views Genesys Cloud CX as a grouping of
services and the processing of data between those services?

Licensed component model

Services component model Right Ans - Services component model

Which one of the Genesys Cloud CX services provide directory services?

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