Genesys Cloud CX: Scripting – Questions And Precise Answers

Genesys Cloud CX: Scripting – Questions And Precise
Answers

What are the main advantages of using Scripts in a contact center? (Select all
that apply.)

Reduce agent training time
Minimize agent errors
Reduce the long waiting time
Help consistency across interactions
Help to reduce the agent's idle time Right Ans - Reduce agent training time
Minimize agent errors
Help consistency across interactions

The default Genesys Cloud User role allows you to edit scripts. (True or False)

True
False Right Ans - False

You can enable outbound features of the script from the page properties.

True
False Right Ans - False

When creating a script, it is important to define the ________ first.

Page properties
Component list
Script properties
Actions Right Ans - Script properties

You can delete multiple scripts at once.

True
False Right Ans - True

The _____ feature allows you to share the script between the organizations.

, Script Template
Export and Import
Component Template
Container Template Right Ans - Export and Import

You can find customized ________ templates in Admin > Contact Center > Script
Templates. (Select all that apply.)

Script
Component
Container
Built-in Right Ans - Script
Component

What are the data types available in scripts? (Select all that apply.)

Number
String
Decimal
True/False Right Ans - Number
String
True/False

If you want to add two runtime values of the variables, use _______ variable in
the scripts.

Dynamic String
Dynamic Boolean
Boolean
Dynamic Number Right Ans - Dynamic Number

After creating a custom variable, you can modify its data type.

True
False Right Ans - False

To transfer a call to another agent from the agent window, you can use the
_________ action in the script. (Select all that apply.)