A.3 TestOut PC Pro Certification
Practice Exam Questions and
Complete Solutions Graded A+
You work at a computer repair store. A customer purchased and installed the latest AMD Phenom II
processor in their computer. However, now the computer will not start. You need to repair the
customer's computer.
In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - Correct Answer: Verify the problem.
> Select the power button to start the computer.
> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
> Above the computer, select Motherboard to switch to the motherboard view of the computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements for the CPU.
,> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin power connector is
connected to the motherboard.
> Because everything is connected properly, you will need to replace the CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
> Drag the CPU that's currently installed on the motherboard to the Shelf to remove it from the
computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin is still connected to the
motherboard.
> Above the computer, select Front to switch to the front view of the computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start each day, your job is to check
the Issue Trax help desk system to see if any jobs have been submitted. You are working from the
computer named ITAdmin.
In this lab, your task is to:
> Open Issue Trax from ITAdmin.
> Find any tickets that need to be resolved.
> Resolve the issue using the information found in the open ticket.
, > Add a comment to the ticket indicating that it has been resolved and close the ticket. - Correct Answer:
From ITAdmin, determine the needs and possible fixes for Gerry's help desk ticket.
> From the taskbar, select Issue Trax.
> Maximize the window for better viewing.
> Select ticket #20 and determine the best course of action.
> Leave the ticket maximized so you can see the details.
Identify the appropriate printer based on the scenario and move it to the Workspace.
> From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
> Under Shelf, expand Printers.
> For a printer, select Details and then select the Specifications tab.
> Read the description for the printer and then close the dialog.
> Repeat steps 2d - 2e for each remaining printer.
> Identify the printer that best meets the scenario's requirements.
> Drag the HP Photosmart Plus printer to the Workspace.
Connect the printer to the computer.
> Above the computer, select Back to switch to the back view of the computer.
> Above the printer, select Back and examine the connection ports.Under Shelf, expand Cables.
> Select USB Cable (A/B).
> From the Selected Component pane:
~ Drag the USB Type B Connector to the port on the back of the printer.
~ Drag the USB Type A Connector to a USB port on the back of the computer.
Provide power to the printer.
> Under Shelf, select Power Adapter for HP.
> From the Selected Component pane:
Practice Exam Questions and
Complete Solutions Graded A+
You work at a computer repair store. A customer purchased and installed the latest AMD Phenom II
processor in their computer. However, now the computer will not start. You need to repair the
customer's computer.
In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - Correct Answer: Verify the problem.
> Select the power button to start the computer.
> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
> Above the computer, select Motherboard to switch to the motherboard view of the computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements for the CPU.
,> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin power connector is
connected to the motherboard.
> Because everything is connected properly, you will need to replace the CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
> Drag the CPU that's currently installed on the motherboard to the Shelf to remove it from the
computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin is still connected to the
motherboard.
> Above the computer, select Front to switch to the front view of the computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start each day, your job is to check
the Issue Trax help desk system to see if any jobs have been submitted. You are working from the
computer named ITAdmin.
In this lab, your task is to:
> Open Issue Trax from ITAdmin.
> Find any tickets that need to be resolved.
> Resolve the issue using the information found in the open ticket.
, > Add a comment to the ticket indicating that it has been resolved and close the ticket. - Correct Answer:
From ITAdmin, determine the needs and possible fixes for Gerry's help desk ticket.
> From the taskbar, select Issue Trax.
> Maximize the window for better viewing.
> Select ticket #20 and determine the best course of action.
> Leave the ticket maximized so you can see the details.
Identify the appropriate printer based on the scenario and move it to the Workspace.
> From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
> Under Shelf, expand Printers.
> For a printer, select Details and then select the Specifications tab.
> Read the description for the printer and then close the dialog.
> Repeat steps 2d - 2e for each remaining printer.
> Identify the printer that best meets the scenario's requirements.
> Drag the HP Photosmart Plus printer to the Workspace.
Connect the printer to the computer.
> Above the computer, select Back to switch to the back view of the computer.
> Above the printer, select Back and examine the connection ports.Under Shelf, expand Cables.
> Select USB Cable (A/B).
> From the Selected Component pane:
~ Drag the USB Type B Connector to the port on the back of the printer.
~ Drag the USB Type A Connector to a USB port on the back of the computer.
Provide power to the printer.
> Under Shelf, select Power Adapter for HP.
> From the Selected Component pane:
