PGA Level 1 test | Questions and Correct Answers | Latest Update 2024/2025

PGA Level 1 test | Questions and Correct Answers | Latest Update 2024/2025 Directing Strategy - Answer -Person explicitly informs what he or she wants others to do. Desired outcome: Compliance, Initial skill: Stating our purpose clearly Convincing Strategy - Answer -Requires proposing one or more options or solutions to the customer. Desired outcome: Agreement, Initial skill: Provide compelling rationale Involving Strategy - Answer -The employee invites other parties to collaborate on finding the solution to a situation Desired Outcome: Participation, Initial skill: Encourage open expression Supporting Strategy - Answer -Employee does not offer own solutions unless it is absolutely clear that they will help. Desired Outcome: Commitment Initial Skill: Showing understanding Systematic engagement routine - Answer -Greet, Listen, assess, o