MAN 320F - Exam 1, Chapter 12
Questions and Answers
Diversity is... - Answer-a variety of demographic, cultural, and personal differences
among people -- including employees, customers, suppliers, etc.
Diversity is NOT... - Answer-Affirmative actions (purposeful steps taken by an
organization to create employment opportunities for minorities and women)
How does diversity make good business sense? - Answer-1. Decreases turnover
2. Decreases absenteeism
3. Helps companies avoid expensive lawsuits
4. Helps companies attract and retain talented workers and diverse customers
5. Divers business growth
6. produces higher-quality problem solving
Surface-Level Diversity - Answer-- Differences that are generally observable: (age, sex,
race/ethnicity, physical disabilities)
Diversity Principles: Good managers.. - Answer-1. Follow & Enforce federal and state
laws regarding equal opportunity employment
2. Treat group differences as important but not special
3. Find the common ground
4. Tailor opportunities to individuals, not groups
5. Maintain high standards
6. Solicit negative as well as positive feedback
7. Treat every employee as an irreplaceable asset
Deep-level Diversity - Answer-- differences communicated through verbal and
nonverbal behaviors and learned only through extended interaction with others
(personality, attitudes, beliefs, and values)
Deep-level Diversity can lead to... - Answer-less prejudice, discrimination, and conflict in
the workplace, thus resulting in better social integration
Big Five Personality Dimensions - Answer-1. Extraversion
2. Emotional Stability
3. Agreeableness
4. Conscientiousness
5. Openness to experience
, Extraversion - Answer-Degree to which someone is active, assertive, gregarious,
sociable, talkative, and energized by others
Emotional Stability - Answer-Degree to which someone is not angry, depressed,
anxious, emotional, insecure, and excitable
Agreeableness - Answer-Degree to which someone is cooperative, polite, flexible,
forgiving, good-natured, tolerant, and trusting
Conscientiousness - Answer-Degree to which someone is organized, hardworking,
responsible, persevering, and achievement oriented
Openness to experience - Answer-Degree to which someone is curious, broad-minded,
and open to new ideas, things, and experiences
Myer-Briggs Type Indicator - Answer-- Extroverted or Introverted (E or I)
- Sensing or Intuitive (S or N)
- thinking or Feeling (T or F)
- Perceiving or Judging (P or J)
MBTI: Extroverts (E) - Answer-- talkative
- externally focused
- assertive
(getting energy)
MBTI: Introverts (I) - Answer-- quiet
- internally focused
- abstract
(getting energy)
MBTI: Sensing (s) - Answer-- focus on details
admire practical solutions
- notice details, remember facts
- are pragmatic, see what is
- live in the here-and-now
- trust actual experience
- like to use established skills
- like step-by-step instructions
- work at a steady place
MBTI: Intuitive (N) - Answer-- focus on big picture, possibilities
- admire creative ideas
- notice anything new, difference
- inventive, see what could be
- think about future implications
- trust their gut instincts
