task performance - Answer-When a team achieves its performance goals regarding quantity, quality, and timeliness of work results, the __________ characteristic of team effectiveness is being demonstrated.
A. task performance
B. team viability
C. member satisfaction
D. team excellence
true...
MAN320F Final Exam Questions with
Latest Update 2024-2025
task performance - Answer-When a team achieves its performance goals regarding
quantity, quality, and timeliness of work results, the __________ characteristic of team
effectiveness is being demonstrated.
A. task performance
B. team viability
C. member satisfaction
D. team excellence
true - Answer-The potential advantages of group decision making include more
knowledge and expertise being applied to the problem, more alternatives being
considered, greater understanding and acceptance of the final decision, and more
commitment among group members to making the final decision work.
True
False
true - Answer-Having the formal authority to approve or deny employees requests for
job transfers, equipment purchases, overtime, or personal time off are examples of a
manager's legitimate power.
True
False
statutory power - Answer-All of the following are types of position power EXCEPT:
A. statutory power.
B. coercive power.
C. legitimate power.
D. information power.
E. reward power.
Positional, personal, and relational - Answer-Considering the framework outlined in the
McGinn and Lingo article, the three types of power you can use to resolve tension are:
A. Personal, influence, and relational
B. Positional, personal, and relational
C. Reciprocity, personal, and social proof
Expert power - Answer-Ralph makes it a point to always offer help in technical areas in
which he is skilled and knowledgeable. His subordinates trust his judgment, and follow
his direction. What type of power is Ralph exerting?
A. Coercive power
B. Reward power
C. Legitimate power
D. Referent power
,E. Expert power
false - Answer-In today's environment, research shows that managers and team leaders
spend relatively little time dealing with conflicts.
True
False
true - Answer-The five stages of team development are forming, storming, norming,
performing, and adjourning.
True
False
Collaboration - Answer-Len emphasizes cooperation and assertiveness in dealing with
conflict situations in his department. Differences are worked through together so that
everybody's concerns are addressed and everyone gains something in the end. Len
uses which conflict management style?
A. Accommodation
B. Competition
C. Collaboration
D. Compromise
E. Avoidance
having the leader express his/her preference for a particular course of action. - Answer-
Groupthink can be avoided by doing all of the following EXCEPT:
A. creating subgroups that each work on the same problem.
B. having the leader express his/her preference for a particular course of action.
C. inviting outside experts to observe and react to group processes.
D. writing alternative scenarios for the intentions of competing groups.
E. assigning the role of critical evaluator to each group member.
all answer choices are correct - Answer-Team performance can suffer when:
A. resources are inefficient to accomplish the task.
B. when goals are insufficiently challenging.
C. goals are unclear.
D. goals are too focused on individual-level accomplishments.
E. All of the answer choices are correct
nominal group technique - Answer-The team decision technique of __________ asks
everyone to respond individually and in writing to a basic question such as: 'What
should be done to improve the effectiveness of this work team?'
A. statutory technique
B. freewheeling technique
C. brainstorming technique
D. nominal group technique
E. Delphi technique
, They should let members plan and control their own work - Answer-Which statement
about self-managing teams is most accurate?
A. They always improve performance, but not satisfaction
B. They should have limited decision-making authority
C. They should let members plan and control their own work
D. They operate with elected team leaders
Consensus - Answer-When a team decision requires a high degree of commitment for
its implementation, a(n) ________ decision is generally preferred.
A. authority
B. consensus
C. majority rule
D. minority rule
upward referral - Answer-The indirect conflict management approach that uses the
chain of command for conflict resolution is known as __________.
A. appeal to common goals
B. upward referral
C. avoidance
D. smoothing
Collaboration - Answer-Which approach to conflict management can be best described
as both highly cooperative and highly assertive?
A. collaboration
B. competition
C. compromise
D. accomodation
informal systems - Answer-Organizational politics occur in the ________ of an
organization
A. informal systems
B. boundaries
C. formal systems
D. hierarchical structures
true - Answer-House's path-goal theory of leadership assumes that a leader's key
function is to adjust his or her behaviors to complement situational contingencies that
influence the accomplishment of personal goals and organizational goals.
True
False
general environment - Answer-Complexity refers to the variety of things you need to pay
attention to in the environment. The context of the market, environmental
considerations, and social changes deal with the:
A. Specific environment
B. General environment
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