MNO Chapter 9 Exam Questions with Complete Solutions Graded A+

MNO Chapter 9 Exam Questions with Complete Solutions Graded A+ Organizational structure - Answers the vertical and horizontal configuration of departments, authority, and jobs within a company Organizational process - Answers the collection of activities that transform inputs into outputs that customers value Departmentalization - Answers subdividing work and workers into separate organizational units responsible for completing particular tasks Functional departmentalization - Answers organizing work and workers into separate units responsible for particular business functions or areas of expertise Product departmentalization - Answers organizing work and workers into separate units responsible for producing particular products or services Customer departmentalization - Answers organizing work and workers into separate units responsible for particular kinds of customers Geographic departmentaliztion - Answers organizing work and workers into separate units responsible for doing business in particular geographic areas Matrix departmentalization - Answers a hybrid organizational structure in which two or more forms of departmentalization, most often product and functional, are used together Simple matrix - Answers a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources Complex matrix - Answers a form of matrix departmentalization in which managers in different parts of the matrix reports to matrix managers, who help them sort out conflicts and problems Authority - Answers the right to give commands, take action, and make decisions to achieve organizational objectives Chain of command - Answers the vertical line of authority that clarifies who reports to whom throughout the organization Unity of command - Answers a management principle that workers should report to just one boss Line authority - Answers the right to command immediate subordinates in the chain of command Staff authority - Answers the right to advise, but not command, others who are not subordinates in the chain of command Line function - Answers an activity that contributes directly to creating or selling the company's products Staff function - Answers an activity that does not contribute directly to creating or selling the company's products, but instead supports line activities Delegation of authority - Answers the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible Centralization of authority - Answers the location of most authority at the upper levels of the organization Decentralization - Answers the location of a significant amount of authority in the lower levels of the organization Standardization - Answers solving problems by consistently applying the same rules, procedures, and processes Job design - Answers the number, kind, and variety of tasks that individual workers perform in doing their jobs Job specialization - Answers a job composed of a small part of a larger task or proces Job rotation - Answers periodically moving workers from one specialized job to another to give them more variety and the opportunity to use different skills Job enlargement - Answers increasing the number of different tasks that a worker performs within one particular job Job enrichment - Answers increasing the number of tasks in a particular job and giving workers the authority and control to make meaningful decisions about their work Job characteristics model (JCM) - Answers an approach to job redesign that seeks to formulate jobs in ways that motivate workers and lead to positive work outcomes Internal motivation - Answers motivation that comes from the job itself rather than from outside rewards Skill variety - Answers the number of different activities performed in a job Task identity - Answers the degree to which a job, from beginning to end, requires the completion of a whole and identifiable piece of work Task significance - Answers the degree to which a job is perceived to have a substantial impact on others inside or outside the organization Autonomy - Answers the degree to which a job gives workers the discretion, freedom, and