GEB 3213 exam 2, trammel questions
and answers
message ii- iiAnswers ii-direct iiorganization iiplan
3 iiparts iiof iimessage ii- iiAnswers ii-1. iimain iiidea
2. iinecessary iidetails
3. iicourtesy iiclose, iirequest iifor iiaction
routine, iigood iinews. iiaudience iitype? ii- iiAnswers ii-interested,
cooperative
routine iimessage, iipersuasion iirequired? ii- iiAnswers ii-no iipersuasion iireqd
routine iimessage, iiculture iidifferences? ii- iiAnswers ii-minimal iiculture iidifferences iiw
iiaudience
routine iimessages iiin iiUS ii- iiAnswers ii-direct: iiidentify iiproblem, iidiscuss iipertinent iiinfo,
iiask iifor iispecific iiaction
routine iimessages iiin iisouth iikorea ii- iiAnswers ii-sensitive iito iitone, iiemotion-driven
indirect: iiintroductory iibuffer ii(to iikeep iiattn iiaway iifrom iineg iinews), iidiscussion iiof iiinfo,
iiidentify iicomplaint, iirequest iifor iiaction
open iiroutine iimessage iiwith? ii- iiAnswers ii-requests
in iiroutine iimessages, iiwhere iido iinecessary iidetails iigo? ii- iiAnswers ii-middle iisection
necessary iidetails ii- iiAnswers ii-emphasize iibenefits, iilist iiquestions, iiadd'l iidetails
close iiwith ii- iiAnswers ii-requests iifor iiaction
closing ii- iiAnswers ii-maintain iitime iilimits
express iigood iiwill
compliance iieasy
thank iiyou's iisaved iifor iiwhen? ii- iiAnswers ii-transaction iiis iicompleted
3 iistyles iiof iiwriting ii- iiAnswers ii-1. iiblock iiletter
2. iimodified iiformat
3. iisimplified
, Block iiletter iiformat ii- iiAnswers ii-all iileft iijustified
top iipart iiof iimessage iican iibe iipre-printed
modified iiformat ii- iiAnswers ii-date iiand iiclosing
center iiof iipage
simplified iiformat ii- iiAnswers ii-lack iiof iigreeting; iireplaced iiwith iisubject iiline
you iiattitude ii- iiAnswers ii-substitute ii"you" iiand ii"yours" iifor ii"me" iiand ii"mine"
you iiattitude iinot iito iibe iiused iiin ii_____ iicontext ii- iiAnswers ii-blaming
positive iiemphasis iiestablishes ii- iiAnswers ii-good iirelationship iiw iiaudience
positive iiemphasis iifocuses iion ii_____, iinot ii______ ii- iiAnswers ii-opportunities;
mistakes, iiproblems
positive iiemphasis iifocuses iion iibenefit iiof ii______ ii- iiAnswers ii-audience
don't iioveruse iiwords iilike ii- iiAnswers ii-inconvenience, iiunfortunately, iiapologize
euphemistic iiphrases ii- iiAnswers ii-dying ii= iipassing iiaway
used iicars ii= iipreowned
demonstrate iicredibility iithrough ii- iiAnswers ii-prompt iiresponses, iibias-free iiresponses
bias-free iilang ii- iiAnswers ii-gender, iiracial, iiethnic, iiage, iidisabilities
Att. ii- iiAnswers ii-Attention
I ii& iiD ii- iiAnswers ii-main iiinterest;
1. iicompare/contrast
2. iicase iistudy; iiscene iidescription
3. iiemotional iiappeal
Act. ii- iiAnswers ii-contact iiinfo, iirequest iiaction
how iimany iisales iipoints? ii- iiAnswers ii-2-4
pronouns ii- iiAnswers ii-take iiplace iiof iinouns
he, iishe, iiit, iithey
pronoun iiplacement ii- iiAnswers ii-nearest iito iiantecedent
pronoun iiand iiantecedent iiagree iiin ii(2) ii- iiAnswers ii-1. iinumber
and answers
message ii- iiAnswers ii-direct iiorganization iiplan
3 iiparts iiof iimessage ii- iiAnswers ii-1. iimain iiidea
2. iinecessary iidetails
3. iicourtesy iiclose, iirequest iifor iiaction
routine, iigood iinews. iiaudience iitype? ii- iiAnswers ii-interested,
cooperative
routine iimessage, iipersuasion iirequired? ii- iiAnswers ii-no iipersuasion iireqd
routine iimessage, iiculture iidifferences? ii- iiAnswers ii-minimal iiculture iidifferences iiw
iiaudience
routine iimessages iiin iiUS ii- iiAnswers ii-direct: iiidentify iiproblem, iidiscuss iipertinent iiinfo,
iiask iifor iispecific iiaction
routine iimessages iiin iisouth iikorea ii- iiAnswers ii-sensitive iito iitone, iiemotion-driven
indirect: iiintroductory iibuffer ii(to iikeep iiattn iiaway iifrom iineg iinews), iidiscussion iiof iiinfo,
iiidentify iicomplaint, iirequest iifor iiaction
open iiroutine iimessage iiwith? ii- iiAnswers ii-requests
in iiroutine iimessages, iiwhere iido iinecessary iidetails iigo? ii- iiAnswers ii-middle iisection
necessary iidetails ii- iiAnswers ii-emphasize iibenefits, iilist iiquestions, iiadd'l iidetails
close iiwith ii- iiAnswers ii-requests iifor iiaction
closing ii- iiAnswers ii-maintain iitime iilimits
express iigood iiwill
compliance iieasy
thank iiyou's iisaved iifor iiwhen? ii- iiAnswers ii-transaction iiis iicompleted
3 iistyles iiof iiwriting ii- iiAnswers ii-1. iiblock iiletter
2. iimodified iiformat
3. iisimplified
, Block iiletter iiformat ii- iiAnswers ii-all iileft iijustified
top iipart iiof iimessage iican iibe iipre-printed
modified iiformat ii- iiAnswers ii-date iiand iiclosing
center iiof iipage
simplified iiformat ii- iiAnswers ii-lack iiof iigreeting; iireplaced iiwith iisubject iiline
you iiattitude ii- iiAnswers ii-substitute ii"you" iiand ii"yours" iifor ii"me" iiand ii"mine"
you iiattitude iinot iito iibe iiused iiin ii_____ iicontext ii- iiAnswers ii-blaming
positive iiemphasis iiestablishes ii- iiAnswers ii-good iirelationship iiw iiaudience
positive iiemphasis iifocuses iion ii_____, iinot ii______ ii- iiAnswers ii-opportunities;
mistakes, iiproblems
positive iiemphasis iifocuses iion iibenefit iiof ii______ ii- iiAnswers ii-audience
don't iioveruse iiwords iilike ii- iiAnswers ii-inconvenience, iiunfortunately, iiapologize
euphemistic iiphrases ii- iiAnswers ii-dying ii= iipassing iiaway
used iicars ii= iipreowned
demonstrate iicredibility iithrough ii- iiAnswers ii-prompt iiresponses, iibias-free iiresponses
bias-free iilang ii- iiAnswers ii-gender, iiracial, iiethnic, iiage, iidisabilities
Att. ii- iiAnswers ii-Attention
I ii& iiD ii- iiAnswers ii-main iiinterest;
1. iicompare/contrast
2. iicase iistudy; iiscene iidescription
3. iiemotional iiappeal
Act. ii- iiAnswers ii-contact iiinfo, iirequest iiaction
how iimany iisales iipoints? ii- iiAnswers ii-2-4
pronouns ii- iiAnswers ii-take iiplace iiof iinouns
he, iishe, iiit, iithey
pronoun iiplacement ii- iiAnswers ii-nearest iito iiantecedent
pronoun iiand iiantecedent iiagree iiin ii(2) ii- iiAnswers ii-1. iinumber
