Difference between Hearing and Listening correct answers Hearing is passive process that requires ears only
Listening is an active process that requires ears and mind
What is the main goal of the microskills hierarchy? (Ivey & Ivey) correct answers To understand how the client experiences the ...
PSY 310 Midterm CSU || with Error-free Solutions.
Difference between Hearing and Listening correct answers Hearing is passive process that
requires ears only
Listening is an active process that requires ears and mind
What is the main goal of the microskills hierarchy? (Ivey & Ivey) correct answers To understand
how the client experiences the world around them
What is ascribed Credibility? correct answers The qualifications granted to a helper based on
age, gender, culture etc.
What are the four types of Summarizing correct answers Thematic, Planning, Focusing, Signal
What is the bottom of the hierarchy? correct answers Ethics and Cultural competency
Interviewing vs. Counseling correct answers Interviewing= gathering data not producing change
Counseling= helping services that usually begin with interviewing constructs
What is building rapport, why is it important? correct answers Gaining trust and it's important to
make sure the client feels comfortable in the space they are in
What are the different types of Empathy? correct answers Basic Empathy
Additive Empathy
Subtractive Empahty
Basic Empathy correct answers Interviewer responds to the client with similar
terms/interchangeable terms with what the client is saying
Additive Empahty correct answers Adds something beyond what client said
Subtractive Empathy correct answers Gives back to the client less than what they are feeling
Minimal Encouragers correct answers Minimal effort on the therapists part, more effort on
clients part. ex: head nod, mhm
Probes correct answers Not questions. ex: Tell me more
Open-Ended Questions correct answers Cannot be answered by yes or no, avoid WHY
Closed-Ended Questions correct answers Answered with a yes or no
Reflection of Content (Carl Rogers) correct answers No feeling terms, simply just repeating what
the client just said
ex: seems like, you are wondering about, sounds like
, Reflection of Feeling (Carl Rogers) correct answers Basic Empathy, determine what the client is
feeling
Reflection of Meaning (Carl Rogers) correct answers Additive Empathy, Can further develop
insight to interpret life events for themselves
Focusing correct answers Reminds client of purpose/goals
Signal correct answers Helps clients move onto next topic, we want clients to change topics
when they are ready
Thematic correct answers Noticing patterns and asking about them
Planning correct answers Reviewing/Reflecting progress, end of the stage. Talk about takeaways,
and future plans
Ethics correct answers Moral standards that ensure professionals provide quality services and are
respectful of the right of the people with whom they work with
Benefience correct answers Do good
Nonmaleficence correct answers Do no harm
Justice correct answers Fairness and Assurance of Equality of opportunities and resources
Fidelity correct answers Keeping promises and gaining trust
Integrity correct answers Being Honest
What Constitutes Trauma? correct answers DSM-5
An Event person exposed to death, serious injury, abuse
**An event becomes a trauma when avoidance prevents natural healing**
What are the 5 stages of a well formed Interview? correct answers 1. Initiating the session
2. Gathering Data
3. Mutual Goal Setting
4. Working
5. Termination
Symptoms of Trauma correct answers Flashbacks, avoidance of associated stimuli
T/F: Nonmaleficence is "intent to do good" correct answers False
T/F: The primary purpose of reflections of meaning statements if to further develop insight
correct answers True
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