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MBA 704 EXAM QUESTIONS AND ANSWERS ALL CORRECT

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MBA 704 EXAM QUESTIONS AND ANSWERS ALL CORRECT What is task performance typically a mix of? - Answer- Routine task performance Adaptive task performance Creative task performance How do we identify the mix of task performance? - Answer- job analysis How to do a job analysis - Answer- -g...

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  • October 30, 2024
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  • 2024/2025
  • Exam (elaborations)
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MBA 704 EXAM QUESTIONS AND
ANSWERS ALL CORRECT

What is task performance typically a mix of? - Answer- Routine task performance
Adaptive task performance
Creative task performance

How do we identify the mix of task performance? - Answer- job analysis

How to do a job analysis - Answer- -generate a list of activities involved in the job
-rate the tasks on frequency & importance
-use most frequent & important tasks to define task performance

Citizenship behavior - Answer- voluntary employee activities that may or may not be
rewarded but that contribute to the organization by improving the overall quality of the
setting in which work takes place

What are the methods of knowing? - Answer- experience, intuition, authority, science

What is the scientific method? - Answer- theory, hypotheses, data, & verification

job performance - Answer- the value of the set of employee behaviors that contribute,
either positively or negatively, to organizational goal accomplishment

task performance - Answer- The behaviors directly involved in transforming
organizational resources into the goods or services an organization produces (the
behaviors included in a job description)

types of citizenship behaviors - Answer- organizational & interpersonal

what are the interpersonal citizenship behaviors - Answer- -helping
-courtesy
-sportsmanship

helping - Answer- Assisting coworkers who have heavy workloads, aiding them with
personal matters, and showing new employees the ropes when they are first on the job.

courtesy - Answer- keeping coworkers informed about matters that are relevant to them

sportsmanship - Answer- Maintaining a positive attitude with coworkers

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