MBA 704 Exam 1 Questions and Answers All Correct
What are the five basic human capabilities according to Bandura's social cognitive theory? - Answer- -symbolizing
-forethought
-observational
-self-regulatory
-self-reflective
Employees process visual experiences (customer named Applegate) ...
What are the five basic human capabilities according to Bandura's social cognitive
theory? - Answer- -symbolizing
-forethought
-observational
-self-regulatory
-self-reflective
Employees process visual experiences (customer named Applegate) into cognitive
models (apple) that then serve as guides for future actions (remembering his name
easily). - Answer- symbolizing (bandura social cognitive theory)
Employees plan their actions (what I am going to do), anticipate the consequences
(what I am going to get for it), and determine the level of desired performance (what my
performance goal is). - Answer- forethought (bandura social cognitive theory)
Employees learn by observing the performance of referent (peers or supervisors) and
credible others (high performers), and the consequences they receive for their actions
(what they get for it). - Answer- observational (bandura social cognitive theory)
Employees reflect back on their actions (how did I do?) and perceptually determine how
strongly they believe they can successfully accomplish the task in the future given the
context (0 - 100% certainty). - Answer- self-reflective (bandura social cognitive theory)
Employees self control their actions by setting internal standards (aspired level of
performance) and by evaluating the discrepancy between the standard and the
performance (where do I stand?) in order to improve it. - Answer- self-regulatory
(bandura social cognitive theory)
· Besides the new workplace, environmental changes such as globalization and
recognition and management of diversity and ethics represent a ____. - Answer-
paradigm shift
This ____ is characterized by new rules, new boundaries, and, importantly, new thinking
and behaviors that are essential for organizations and managers to be successful or
even survive. - Answer- paradigm shift
,Whereas the ____ studies are often unfairly dismissed because of methodological
flaws, today's organizational behavior field is characterized by rigorous scientific
methodology. - Answer- hawthorne
The historical roots start this evidence-based approach to ____ behavior. - Answer-
organizational
Specifically, the attempt is made to eliminate or minimize the threats to internal validity
through carefully designed experiments. Field studies are used over laboratory studies
whenever possible in order to have more ____ (generalizable) ____. - Answer- external
validity
____ is a relatively new field, must be precisely defined: the understanding, prediction,
and management of human behavior in organizations - Answer- organizational behavior
The ____ model gives the human being more "credit" and assumes that behavior is
purposive and goal oriented. - Answer- cognitive
____ processes such as expectancy and perception help explain behavior. - Answer-
cognitive
The ____ approach deals with observable behavior and the environmental
contingencies of the behavior. - Answer- behavioristic
Classical behaviorism explained behavior in terms of ____, whereas more modern
behaviorism gives increased emphasis to contingent consequences, or ____. - Answer-
-S-R
-R-S
The ____ approach emphasizes that the person, the environment, and the behavior
itself are in constant interaction with one another and reciprocally determine one
another. This ____ approach incorporates both cognitive and behavioristic elements
and is used as the theoretical foundation for the organizational behavior model used as
the conceptual framework to structure this evidence-based text. - Answer- social
cognitive
The advances made in information technology and in air travel have truly made the
world a smaller place. This has led to a borderless "____" world described by Thomas
Friedman. - Answer- flat
As ____ declares, "In Globalization 1.0 there was a ticket agent. In Globalization 2.0 the
e-ticket replaced the ticket agent. In Globalization 3.0 you are your own ticket agent." -
Answer- friedman
, true or false: Recent studies have found that cultural differences (by country,
race/ethnicity, and religion) affected the attitudes, perceptions and behaviors of
managers toward planning, profit and other related business concerns. - Answer- true
Some countries managers prefer to use—and may be more effective with—an ____
leadership style rather than the typical U.S. manager's leadership style. - Answer-
autocratic (Germany is an example)
Today's organizational leaders must develop and use a ____. "A set of individual
attributes that enable an individual to influence individuals, groups, and organizations
from diverse social/cultural/institutional systems." - Answer- global mindset
Organizations are beginning to realize that ____ is not just something to deal with, but
instead a reality to build on to make a stronger, more competitive enterprise. - Answer-
diversity
Society of Human Resource Management (SHRM) has identified outcomes such as the
following (three) for effective diversity management: - Answer- o Creating a work
environment or culture that allows everyone to contribute all that they can to the
organization.
o Leveraging differences and similarities in the workforce for the strategic advantage of
the organization; and
o Enhancing the ability of people from different backgrounds to work effectively
together.
The U.S. Bureau of Labor Statistics indicates that ____ on average continue to trail
____ in terms of pay for the same types of jobs - Answer- -women
-men
Prospects for the future may be better because ____ now make up more than half of all
college students, about half of all medical and law students, account for over a third of
MBA (Master of Business Administration) degree-holders, and now make up about half
of middle managers. - Answer- women
This law at first increased the mandatory retirement age from 65 to 70 and then was
later amended to eliminate an upper age limit altogether. - Answer- age discrimination
act of 1978 (The full effects of that landmark law and other more recent legislation, such
as the following, are still being determined)
This law gives full equal opportunity protection to pregnant employees. - Answer-
pregnancy discrimination act of 1978 (The full effects of that landmark law and other
more recent legislation, such as the following, are still being determined)
This law prohibits discrimination against those essentially qualified individuals
challenged by a disability and requires organizations to reasonably accommodate them.
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