MBA 704 Module 7 Test Questions and Answers All Correct
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Course
MBA 704
Institution
MBA 704
MBA 704 Module 7 Test Questions and Answers All Correct
How to successfully manage behavioral performance: - Answer- 1. identify performance behaviors
2. measure the behavior
3. analyze the behavior
4. develop an intervention strategy
5. evaluate to ensure performance improvement
Research...
MBA 704 Module 7 Test Questions
and Answers All Correct
How to successfully manage behavioral performance: - Answer- 1. identify performance
behaviors
2. measure the behavior
3. analyze the behavior
4. develop an intervention strategy
5. evaluate to ensure performance improvement
Research results about behavioral performance management: - Answer- - higher
employee productivity
- lower absenteeism + lateness
- better safety/accident prevention
- higher sales performance
Types of Groups - Answer- - small (primary), family, friends
- coalitions (issue oriented, specific purpose)
- work groups/committees
- informal groups
- in groups & out groups
in vs. out groups - Answer- - in group shares dominant value
- out group is the outside looking in
Research shows groups have positive impact on: - Answer- - individual employee
effectiveness
- organizational effectiveness
- improved decision making
- change-facilitation
- organizational stability
In group performance, _______________ is key. - Answer- Group cohesion (Hawthorne
Studies).
For group performance you must also have? - Answer- Leadership - cohesion without
leadership is disastrous.
Factors that increase cohesiveness: - Answer- 1. Agreement on group goals
2. frequency of interaction
3. personal activeness
4. intergroup competition
, 5. favorable evaluation
Factors that decrease cohesiveness: - Answer- 1. Disagreement on goals
2. Large group size
3. unpleasant experiences
4. intragroup competetion
5. Domination by one or more members.
Hackman's rules for group cohesion: - Answer- - set a compelling direction
- design and enable a group structure
- provide a supportive context
- provide expert coaching
Groups can enhance satisfaction & performance by: - Answer- - organize work around
intact groups
- have groups charged with selection, training, rewarding
- use groups to enforce strong norms for behavior
- distribute resources to group, not an individual
- allow healthy intergroup rivalry
Potency - Answer- (belief that they can be effective)
task interdependence - Answer- how much is required of you for another employees
tasks)
outcome interdependence - Answer- (personal work benefits/costs are determined by
the performance of co-workers)
group roles - Answer- expected behaviors for members of the group as a whole
- people often play multiple roles
5 main group roles: - Answer- 1. boundary spanner (bridge between groups)
2. buffer (protects & filters negative views)
3. lobbyist (promoter to outsiders)
4. negotiator (gets resources/makes deals)
5. spokesperson (voice of the group)
Norms - Answer- the attitudes, opinions, feelings, actions shared by 2 more people that
guide behavior.
Roles vs. Norms - Answer- Roles: At the individual level
Pertain to a specific job or situation
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