MBA 704 Chapter 8 Exam Questions with Correct Answers (Already Graded A+)
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Course
MBA 704
Institution
MBA 704
MBA 704 Chapter 8 Exam Questions with Correct Answers (Already Graded A+)
Description and Usefulness - Answer- •Objective performance information, not critical judgments
Timeliness and Readiness - Answer- •Given immediately and to employees ready to receive it
Clarity and Validity - An...
MBA 704 Chapter 8 Exam Questions
with Correct Answers (Already
Graded A+)
Description and Usefulness - Answer- •Objective performance information, not critical
judgments
Timeliness and Readiness - Answer- •Given immediately and to employees ready to
receive it
Clarity and Validity - Answer- Easily understood by the employee and accurate
information
Generation X and Y Communication Suggestions - Answer- •X= less face to face
meetings; Y= integrated use of social networks
•X= more telecommuting; Y= less focus on desk time and more on productivity
Downward - Answer- •between managers and employees
Upward - Answer- between managers and top managers above them in the
organization
Horizontal - Answer- •between employees at same level across organization
Interactive Communication - Answer- •Communication at macro, organizational level
•Includes departmental or interdepartmental meetings
May involve the use of teams and web conferencing
Purposes of Interactive Communication - Answer- •Task coordination
•Problem solving
•Information sharing
•Conflict resolution
, Informal Organization - Answer- -Allows for informal contact with others on same level
-Primary method of interactive communication
-Hallway Communcation
Hallway Communication: - Answer- -Takes away sense of hierarchy
-Makes participants seem more equal
-Invites different people to join in with multiple perspectives
Grapevine - Answer- •Also known as the rumor mill
•Can be much faster than the formal communication system
•Information difficult to manage
•May promote personal goals that are not compatible with organizational goals
Decision Making - Answer- •Process of choosing between alternatives
Three Major Phases (Simon) - Answer- •Intelligence, Design, and Choice Activities
•Identify conditions needing decision making, identify and analyze courses of action,
and select course of action
Stages of Decision Making (Mintzberg) - Answer- •Identification- Recognition of the
problem
Development- Search for previous solution or design of new solution
Selection- Selection of preferred solution
Behavioral Decision Making - Answer- •Does not operate under the assumptions of
rationality and certainty
•Based on idea that Individuals have cognitive limitations and they must act in situations
where uncertainty prevails and in which information is often ambiguous and incomplete
Decision Rationality - Answer- •If appropriate means are chosen to reach desired ends,
the decision is said to be rational; difficult to separate means/ends
Different types of rationality can justify means-ends chain
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