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SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete $17.99   Add to cart

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SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

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SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

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  • November 1, 2024
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Madprofessor
Operations and Supply Chain Management
z z z z




SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, Operations and Supply Chain Management
z z z z




 TABLE OF CONTENTS
z z




Chapterz1:zIntroduction

Chapterz2:zStrategy

Chapterz3:zDesignzofzProductszandzServices

Chapterz4:zProjects

Chapterz5:zStrategiczCapacityzManagement

Chapterz6:zLearningzCurves

Chapterz7:zManufacturingzProcesses

Chapterz8:zFacilityzLayout

Chapterz9:zServicezProcesses

Chapterz10:zWaitingzLinezAnalysiszandzSimulation

Chapterz11:zProcesszDesignzandzAnalysis

Chapterz12:zQualityzManagement

Chapterz13:zStatisticalzQualityzControl

Chapterz14:zLeanzSupplyzChains

Chapterz15:zLogisticszandzDistributionzManagement

Chapterz16:zGlobalzSourcingzandzProcurement

Chapterz17:zThezInternetzofzThingszandzERP

Chapterz18:zForecasting

Chapterz19:zSaleszandzOperationszPlanning

Chapterz20:zInventoryzManagement

Chapterz21:zMaterialzRequirementszPlanning

Chapterz22:zWorkcenterzScheduling
1-2

, Operations and Supply Chain Management
z z z z




CHAPTER 1 z




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
z z z z




DiscussionzQuestions
1. UsingzExhibitz1.3zaszazmodel,zdescribezthezsource-make-deliver-
returnzrelationshipszinzthezfollowingzsystems:

a. Anzairline
Source:z Aircraftzmanufacturer,zin-flightzfood,zrepairzparts,zcomputerzsystems
Make:zAircraftzandzflightzcrewzscheduling,zgroundzserviceszprovidedzatzairports,zaircraftz
maintenancezandzrepair
Deliver:zOutboundzandzarrivingzpassengerzservice,zbaggagezhandlingzRet
urn:zResolvezanyzpost-servicezissueszsuchzaszlostzorzdamagedzluggage

b. Anzautomobilezmanufacturer
Source:z Supplierszofzcomponentszandzrawzmaterials
Make:zManufacturingzofzvehicleszandzcomponentszorzsubassembliesztozbezsoldzaszsparez
parts
Deliver:zDeliveryztozandzsaleszfromzdealerships,zdeliveryzofzsparezpartsztozthezwholesalez
system
Return:z Warrantyzandzrecallzrepairs,ztrade-ins

c. Azhospital
Source:zMedicalzsupplies,zcleaningzservices,zdisposalzservices,zfoodzservices,zqualifiedzper
sonnel
Make:z Inpatientzrooms,zoutpatientzclinics,zemergencyzroom,zoperatingzrooms
Deliver:zSchedulingzpatients,zprovidingztreatment,zambulancezservice,zfamilyzcounselingz
Return:zBillingzerrors,zfollowzupzvisits

d. Anzinsurancezcompany
Source:z Supplieszneededzforzthezoffice,zunderwriters,zlegalzauthorityztozoperate




1-3

, Operations and Supply Chain Management
z z z z




Make:zEstablishzpolicyzguidelineszandzpricing,zfieldzagent/representativezandzfacilityzne
twork,zdevelopzInternetzservicezcapabilities,zestablishzpreferredzvehiclezrepairzservicezne
twork
Deliver:zMeetzwithzandzadvisezclients,zwritezpolicies,zprocesszandzpayzclaimsz
Return:z refundzofzoverpayments


2. Definezthezservicezpackagezofzyourzcollegezorzuniversity.zWhatziszitszstrongestzelement?zWhatziszit
szweakestzone?

Thezcategorieszwithzexampleszare:
Supportingzfacilityz-
zlocation,zbuildings,zlabs,zparkingzFacilitatingzgoodsz–

zclasszschedules,zcomputers,zbooks,zchalk

Explicitzservicesz–
zclasseszwithzqualifiedzinstructors,zplacementzofficeszImplicitzservicesz–

zstatuszandzreputationz(e.g.,zIvyzLeaguezschools)



AtzIndianazUniversityzandzthezUniversityzofzSouthernzCalifornia,zamongztheirzstrongestzeleme
ntszareztheirzbusinesszschoolszandztheirzOperationszManagementzprogramsz(ofzcourse).zBothza
lsozhavezveryzdedicatedzalumniznetworks.zAzweakzelementzofzIndianazUniversityziszitszweakzfo
otballzprogram;zforzUSC,zweakzelementszarezon-campuszparkingzandzhousing.

3. Whatzservicezindustryzhaszimpressedzyouzthezmostzwithzitszinnovativeness?

Ourzvotezgoesztozcruisezlineszwhichzhavezintroducedzsuchzonboardzinnovationszaszwavezmachi
neszforzbellyzboardingzandzrockzclimbingzwalls,zaszwellzaszallzsortszofzotherzamenitiesztozkeepzc
ruiserszinvolved.z Thezindustryziszdoingzrecordzbusinesszaszwell.

SomezofzthezstandoutzcompanieszinzlesszinnovativezindustrieszarezBankzofzAmericaz(haszazforma
lizedzresearchzprogramztoztryzoutznewzcustomerzservices/amenitieszsuchzaszvideozscreenszinznex
tztoztellerzlines),zIntuitz(e.g.,zputtingzQuickenzmoneyzmanagementzsoftwarezonline),zIkea,zJetBlue
zAirlines,zandzProgressivezInsurancez(discussedzlaterzinzthezbook).



4. Whatziszproduct-servicezbundlingzandzwhatzarezthezbenefitsztozcustomers?

Product-servicezbundlingziszaddingzValue-
addedzservicesztozazfirm’szproductzofferingsztozcreatezmorezvaluezforzthezcustomer.zThiszprovide
szbenefitszinztwozareas.zFirst,zthiszdifferentiateszthezorganizationzfromzthezcompetition.zSecondl
y,zthesezservicesztiezcustomersztozthezorganizationzinzazpositivezway.zAlternatively,zbundlingzcan
zalsozinvolvezaddingzproductsztozazservice,zforzexample,zaddingzthezsalezofzconveniencezitemsza

ndzsnackszatzazhotel.

5. Whatziszthezdifferencezbetweenzazservicezandzazgood?

Azserviceziszanzintangiblezprocessz(youzcan’tzholdzitzinzyourzhands),zwhilezazgoodziszthezphysicalz
outputzofzazprocess.

6. Lookzatzthezjobzpostingszatzhttp://www.indeed.comzandzevaluatezthezopportunitieszforzanz
OSMzmajorzwithzseveralzyearszofzexperience.
1-4

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