Pga Pgm 3.0 - Level 3 Practice
Questions - Facility Management
Questions And Answers With Verified
Solutions Latest Updated 2024
When should a manager address performance gaps if an issue arises regarding a
performer's work? - ANSWER✔✔ If a gap arises, address the gap as soon as
possible.
How should the complexity of a task be handled if a performer is learning
something new? - ANSWER✔✔ Start simply, basics first.
What expectations should a manager's performance standards reflect? -
ANSWER✔✔ Quality, timeliness, and initiative
What element of the performance system describes the job task? - ANSWER✔✔
Performance expectations
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ANSWER✔✔ The performance
system
How should resources be allocated to avoid overwhelming a performer? -
ANSWER✔✔ Make performer aware of available recourses. Involve performer in
allocation.
What types of resources are needed to carry out the facility's mission and financial
goals? - ANSWER✔✔ Material, physical, human, financial, and time based
,The golf shop merchandise operation is underperforming to revenue projections
and inventory management challenges are occurring. What type of resources could
best resolve these problems? - ANSWER✔✔ Material, physical, and human
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? -
ANSWER✔✔ Performance expectations
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ANSWER✔✔ Audible thermometer is cue
for action. Input is signal for action. Consists of cues that are presented in the
system.
A hydraulic leak is discovered when using a triplex mower on the greens. What
type of input amplifier can be implemented to minimize the problem? -
ANSWER✔✔ Provide on the spot coaching, develop a checklist, or job aide that is
easily accessible
What is defined as the information, circumstances, or events that signal a
performer to tale the appropriate action? - ANSWER✔✔ Input
When conducting a junior event, twenty juniors pre-registered and forty-five
attended on the day of the event. This prompted the facility to increase the
professional staff by two teachers to accommodate the volume of juniors. In this
example, what type of input signaled appropriate action? - ANSWER✔✔
Circumstance
, What should a manager do when a performer has difficulty recognizing when to
take action on a specific task? - ANSWER✔✔ The manager may need to amplify
the input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after
presenting an elegant surf and turf dinner during the ladies' member-guest event? -
ANSWER✔✔ Internal (psychological)
A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this
situation. - ANSWER✔✔ Positive consequence
An employee is repeatedly late for the morning shift. The supervisor reassigns this
person to the afternoon shift. What is the problem with this scheduling adjustment?
- ANSWER✔✔ Action and consequence are misaligned. The desired
reinforcement will not appear.
Cheryl, Maggie, and Rosa are all assigned to work in the bag room a few days a
week. Maggie and Rosa are assigned to weekday shifts and Cheryl works the
weekend. Both Maggie and Rosa have cleaned up the messy bag room upon return
to work on Mondays. They do not understand why Cheryl is allowed to leave work
without cleaning the bag room. What performance element needs to be addressed
to resolve this issue. - ANSWER✔✔ Feedback
A member attempts to return a golf shirt and demands a cash refund. The assistant
professional insists on following the established return policy for exchange. The
member complains to the head professional, who then reprimands the assistant.
Which element of the performance system is misaligned in this situation? -
ANSWER✔✔ Feedback
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