BUSI2400 Final Exam - Pearson Terms Actual Questions And Correct Detailed Answers Distinction Guaranteed.

Zipcar is developing competitive advantage by - correct answer enhancing a product or service through information systems information systems can affect competitive advantage by making the primary and support activities in an organization - correct answer more productive than those of competititors The Grand & Toy example shows how information systems supporting their professional services helps to - correct answer lock in their customers and create entry barriers for other office supply companies a way of developing a competitive advantage is through - correct answer business processes information systems designed to improve personal productivity include - correct answer Microsoft Office Applications A (blank) system is an example of a system that is designed to support business activities that relate to more than one person - correct answer account payable Support activities - correct answer human resources, technology, infastructure, accounting primary activities - correct answer manufacturing, inbound logistics, outbound logistics, marketing applications in sales and marketing departmental information systems - correct answer sales forecasting, lead generation, customer management, product and brand management application in accounting information systems - correct answer budgeting what does it mean when a department has inconsistent duplicated data - correct answer data integrity problem Accordin to Porters reorganized value chain model functional systems are usually comprised of the systems: - correct answer HR, accounting, operations, sales doing more with more often involves - correct answer changing unproductive activities, increasing specialization, adding more workers, adding mroe resources productive change occurs when - correct answer you can accomplish the same activities with less resources EAI Software - correct answer enables existing applications to share data and communicate paving the cow path in a business process context means to - correct answer make efficent what already exists statements regarding enterprise applications - correct answer the user accesses the data through the EAI Interface, the suer sees a single database, the data stay in the functional system, the EAI interface sends data to the EAI server regarding enterprise resource planning - correct answer there is a single central database, current business processes must be changed to fit into the structure of the ERP system, the user accesses data through the central database, users in functional areas use ERP to send and recieve data directly from the central database Business process changes are difficult to implement because - correct answer departmental managers often focus mainly on their aspects of the value Enterprise level systems require - correct answer that the entire organization adopt a common language and set of specifications Targets failure in Canada - correct answer a US based ERP approach was implemented, a US imperial measurment system was used, ensuring the correct orientation on the merchandise on the shelf was difficult, canadian use of metric measurements was overlooked if you underestimate the benefits of business process changes - correct answer the organization may not be convinced to undertake them if you overestimate the benefits of business process changes - correct answer the organization may be disappointed in the outcome statements about change - correct answer many people like change byt they do not want to change, people often do not want to see their department reorganized, some people will continue to resist change process changes are implimented, people do not want to work for someone new many early business projects failed because - correct answer they were customized to suit a particular organization and only that organiztion bore the cost of the design effort benefits when an organization licenses cross functional software - correct answer the inherent processes in the software are the primary benefit, the processes integrate activities across departments, it saves the organization time, expense and the agony of process design, it enables the organization to benefit immediately from tried and tested cross departmental processes Large system companies that sell business applications - correct answer microsoft, oracle, SAP, S the processes for using software from large system companies are built in or - correct answer industry standard processes the disadvantages of implementing industry standard processes are that they may be very different from existing processes and - correct answer can be distruptive to ongoing operations using enterprise systems can make it difficult for organizations to - correct answer differentiate themselves from the competition Who are the primary ERP users? - correct answer manufacturing companies ERP applicatoins include a comprenhensive set of inherent processes for all organizational activities. SAP defines this set as the process (blank) - correct answer blueprint Benefits of ERP - correct answer inventory reduction, improved customer service, higher profitability, lead time reduction (blank) databases make company wide data readily accessible and result in greater real time visibility - correct answer integrated the key source advantage for those companies htat are best able to use the ERP system is (blank) - correct answer learning to effectively use the information provided by the ERP One of the first vendors of ERP software for a large organization was (blank) - correct answer SAP (blank) systems encompass all of an organization's touchpoints with its customers - correct answer CRM CRM - correct answer customer relationship management cross functional systems were developed to overcome the problem of (blank) - correct answer functional silos Sales, marketing and customer support are most closely tied to (blank) systems - correct answer CRM CRM is focused on - correct answer the sales, marketing and customer service functions of an organization parts of the customer life cycle - correct answer marketing, relationship management, customer acquisition, loss the purpose of relationship management applications is to (blank) - correct answer maxamize the value of the existing customer base a supply chain is a network of - correct answer organizations and facilities that transofrms raw materials into products delivered to customers supply chain management systems are - correct answer systems that enable companies to handle the flow of goods from suppliers to customers the elimination of the middle layer in a supply chain is called - correct answer disintermediation SRM - correct answer is a business process for managing all contacts between an organization and its suppliers drivers of supply chain management performance - correct answer transportation, information, facilities, inventory factors of information that influences supply chain performance - correct answer purpose, avaliability, means operational data is generally not immediately suitable for a data warehouse due to - correct answer wrong granularity, missing values, dirty data, lack of integration the total amount of data that will be generated by 2020 is estimated to be - correct answer 44 zettabytes problems with source data - correct answer wrong granularity, inconsistent data, missing values, too much data problematic data is also called - correct answer dirty data business intelligence systems often support data driven decision making in arease such as (blank) and (blank) - correct answer data mining, analytical systems