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CMST 101 STUDY GUIDE QUESTIONS WITH ALL CORRECT ANSWERS

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CMST 101 STUDY GUIDE QUESTIONS WITH ALL CORRECT ANSWERS 3 components of listening - Answer- cognitive affective behavioral Interpersonal Communication processes associated with listening - Answer- social support empathy competence 4 contexts for listening - Answer- marriage work envi...

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  • November 21, 2024
  • 8
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • CMST 101
  • CMST 101

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CMST 101 STUDY GUIDE QUESTIONS
WITH ALL CORRECT ANSWERS

3 components of listening - Answer- cognitive
affective
behavioral

Interpersonal Communication processes associated with listening - Answer- social
support
empathy
competence

4 contexts for listening - Answer- marriage
work environments
medical
educational settings

3 components of the model of competence - Answer- motivation
knowledge
skill

standards for assessing competence - Answer- adaptability
conversational involvment
conversational management
empathy
effectiveness
appropriateness

4 Basic Goals of a Theory - Answer- description
explanation
prediction or understanding
reform

shannon-weaver model of communication - Answer- communication flows from one
persons mind to another, model for telephone communication (one sided)
criticized by norbert weiner

Theory of Commitment - Answer- predicted that the greater the investment a person
makes in a relationship, the higher the person's level of commitment to continuing the
relationship

, criteria for evaluating theories - Answer- description and explanation of communication
testable?
simplicity?
utility?
generate new thinking?

Symbolic Interaction Theory (SI) - Answer- George Herbert Mead
1. interact on the basis of meanings those others have for them
2. meaning created through interaction
3. meaning modified through interpretive process
4. self concepts developed through interaction with others
5. self concepts= important motive for behavior
6. people influenced by cultural/social processes
7. social structure worked through social interaction

Uncertainty Reduction Theory (URT) - Answer- Charles Berger and Richard Calabrese
-cognitive: the degree of uncertainty associated with one's own beliefs and attitudes
-behavioral: the extent of certainty associated with behavioral practices
when people initially meet, they feel the need to reduce uncertainty through
interpersonal communication

Social Penetration Theory (SPT) - Answer- Altman & Taylor
the movement from superficial communication to more intimate communication

The Social Penetration Process (Four Stages) - Answer- 1. Orientation
2. Exploratory Affective Exchange
3. Affective Exchange
4. Stable Exchange

Social Exchange Theory (SET) - Answer- People think about relationships in the form of
costs and rewards

Rational Dialectics Theory - Answer- focuses on importance of meaning making
-relationships are not linear
-relational life is characterized by change
-contradiction is the fundamental fact of relational life
-communication is central to organizing and negotiating relational contradictions
the six assumptions - Answer- 1.involves the exchange of symbols
2. involves mutual dependence
3. communicators are always changing
4. strategic
5. communicators must be competent to achieve goals
6. ethical

interpersonal goal - Answer- something one person wants to achieve that is linked to
another person's thoughts, feelings or actions

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