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PUBLIX DELI KNOWLEDGE EXAM AND
PRACTICE EXAM NEWEST 2025 ACTUAL EXAM
COMPLETE 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
What are the Boars Head 5 steps to great customer service? -
ANSWER-1. Greeting
2.Suggestive Sell
3.Slice, Show, Offer
4. Companion Sell
5. Gracious Close
What are the Publix 5 steps to great customer service? -
ANSWER-1. Friendly Greeting
2. Discovery
3. Recommendation
4. Affirmation
5. Invitation
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What are you supposed to use to clean up a gasoline spill in case
of an emergency? - ANSWER-Cat litter
What is the 6-inch rule? - ANSWER-The 6 inch rule requires
that you to store products at least six inches off the floor on a
shelf or other device designated for permanent storage. the 6-
inch rule is designed to safeguard products by keeping them off
the floor and away from potential contamination by pests or
cleaning chemicals and aid in effective cleaning.
NOTE: Products stored on pallets meet these requirements
How does the Publix deli define quality? - ANSWER-Fresh -
Minimal time delay between field and food preparation
Tasty - Maintained by the use of comparative food taste tests
Healthy - Based on the USDA guidelines
What are the 5 S's? - ANSWER-S1- Sort and Remove
(unproductive inventory)
S2- Shine (clean your work space)
S3- Set locations and visual cues
S4- Standardize
S5- Sustain
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What is the 4-inch rule? - ANSWER-The 4 inch rule requires
you to keep 4 inches between the item and the wall
What is the 18-inch rule? - ANSWER-The 18 inch rule requires
you to ensure all store fire sprinklers have sufficiently space to
operate effectively.
What is the 3-foot rule? - ANSWER-the 3-foot rule requires you
to store products at least three feet from the building when
stored outside AND leave a 3-foot pathway
What are the rules for food storage? - ANSWER-- Store organic
product over all other product
- Store cooked product over raw product
- Use the FIFO method to rotate product
What are the rules for raw protein storage? - ANSWER-- Beef
over Pork and
- Beef and Pork over Chicken
NOTE: Organic product will still be above non-organic product
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What are the rules for storing Chemicals? - ANSWER-
Chemicals should be stored away from food products and
supplies. If you cant, always store the food products and
supplies above the chemicals.
Tag Groups:
1. Publix and Boars Head Ham
2. Publix and Boars Head Beef
3. Publix and Boars Head Poultry
4. Publix and Boars Head Italian products and loaves
5. Boars Head Cheese
6. Misc. Meats and Cheeses
7. Specialty cheeses, salads, and misc. self service
8. Cooked prepared foods and ingredients
9. Sub vegetables and fresh produce
10. Fresh Chicken
11. Snacks - ANSWER-Answers:
1. Pink
2. Red
3. Orange
4. Orange
PUBLIX DELI KNOWLEDGE EXAM AND
PRACTICE EXAM NEWEST 2025 ACTUAL EXAM
COMPLETE 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
What are the Boars Head 5 steps to great customer service? -
ANSWER-1. Greeting
2.Suggestive Sell
3.Slice, Show, Offer
4. Companion Sell
5. Gracious Close
What are the Publix 5 steps to great customer service? -
ANSWER-1. Friendly Greeting
2. Discovery
3. Recommendation
4. Affirmation
5. Invitation
,2|Page
What are you supposed to use to clean up a gasoline spill in case
of an emergency? - ANSWER-Cat litter
What is the 6-inch rule? - ANSWER-The 6 inch rule requires
that you to store products at least six inches off the floor on a
shelf or other device designated for permanent storage. the 6-
inch rule is designed to safeguard products by keeping them off
the floor and away from potential contamination by pests or
cleaning chemicals and aid in effective cleaning.
NOTE: Products stored on pallets meet these requirements
How does the Publix deli define quality? - ANSWER-Fresh -
Minimal time delay between field and food preparation
Tasty - Maintained by the use of comparative food taste tests
Healthy - Based on the USDA guidelines
What are the 5 S's? - ANSWER-S1- Sort and Remove
(unproductive inventory)
S2- Shine (clean your work space)
S3- Set locations and visual cues
S4- Standardize
S5- Sustain
,3|Page
What is the 4-inch rule? - ANSWER-The 4 inch rule requires
you to keep 4 inches between the item and the wall
What is the 18-inch rule? - ANSWER-The 18 inch rule requires
you to ensure all store fire sprinklers have sufficiently space to
operate effectively.
What is the 3-foot rule? - ANSWER-the 3-foot rule requires you
to store products at least three feet from the building when
stored outside AND leave a 3-foot pathway
What are the rules for food storage? - ANSWER-- Store organic
product over all other product
- Store cooked product over raw product
- Use the FIFO method to rotate product
What are the rules for raw protein storage? - ANSWER-- Beef
over Pork and
- Beef and Pork over Chicken
NOTE: Organic product will still be above non-organic product
, 4|Page
What are the rules for storing Chemicals? - ANSWER-
Chemicals should be stored away from food products and
supplies. If you cant, always store the food products and
supplies above the chemicals.
Tag Groups:
1. Publix and Boars Head Ham
2. Publix and Boars Head Beef
3. Publix and Boars Head Poultry
4. Publix and Boars Head Italian products and loaves
5. Boars Head Cheese
6. Misc. Meats and Cheeses
7. Specialty cheeses, salads, and misc. self service
8. Cooked prepared foods and ingredients
9. Sub vegetables and fresh produce
10. Fresh Chicken
11. Snacks - ANSWER-Answers:
1. Pink
2. Red
3. Orange
4. Orange
