HLTH 4000 (HLTH4000)

1. Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 2. Question: Strategic plans translate broad strategies into specific objectives and action plans. 3. Question: Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. 4. Question: Which of the following stakeholder groups ...

1. Question: Without planning, a task that must be done usually takes more time than it would if planning preceded its performance. 2. Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints. 3. Question: What is the purpose of the planning assumptions in development of the volume forecast? 4. Question: A plan should include the planner's assessment of how customers and employees may be affected by changes c...

1. Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 2. Question: Strategic plans translate broad strategies into specific objectives and action plans. 3. Question: Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. 4. Question: Which of the following stakeholder groups ...

1. Question: Employee Suggestion Programs: 2. Question: Major federal law affecting HR primarily addresses: 3. Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. Question: There are some health care provider organizations that have no internal customers. 5. Question: What is the department manager's role in strategic planning? 6. Question: Total quality management (TQM), refe...

1. Question: A culture in which the leadership style of the manager features ... culture characterized by participation 2. Question: The second strongest form of leadership is leadership by example. 3. Question: The administration of a budget is an integral part of the basic management function of coordinating. 4. Question: To encourage a service-oriented culture, effective supervisors: 5. Question: The fundamentals of consensus decision making do not include:. ...

HLTH-4000-4,Intro to Hlth Mgt.2021 Spring Qtr Exam - Week 3 96 out of 100 points 1. Within the majority of health care organizations, leaders and employees are coming to depend more on the effectiveness of group efforts. 2. The paternalistic approach to leadership is a subset of what we know as participative leadership. 3. The administration of a budget is an integral part of the basic management function of coordinating. 4. Comparing the popular conceptions of leadership and management, ...

HLTH-4000-3-Intro to Hlth Mgt-2021-Winter-QTR-Term-wks- 7-thru-12 Midterm Exam - Week 6 1. Employee Suggestion Programs: 2. Major federal law affecting HR primarily addresses: 3. A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. There are some health care provider organizations that have no internal customers. 5. What is the department manager's role in strategic planning? 6. Total quality management (TQM), referred to a...

HLTH-4000-3-Intro to Hlth Mgt-2021-Winter-QTR Exam - Week 3 100 out of 100 points 1. A culture in which the leadership style of the manager features coercion and authoritarianism can be as fully effective as a culture characterized by participation. 2. The second strongest form of leadership is leadership by example. 3. The administration of a budget is an integral part of the basic management function of coordinating. 4. To encourage a service-oriented culture, effective supervisors: 5. T...

HLTH-4000-4,Intro to Hlth Mgt Week 6 Exam 1. The , inspired by the End Result System, was adopted as an accreditation tool in the early 1950s. 2. A plan is not: 3. Staff shortages can lead to: 4. The modern history of quality and performance improvement in health care services can be divided into which of the following eras? 5. True customer service skills cannot be taught; they must be found through careful recruitment of personnel. 6. From a systems thinking perspective, medical errors ...

HLTH-4000-3-Intro to Hlth Mgt-2021-Winter-QTR-Term-wks- 7-thru-12 Midterm Exam - Week 6 1. Without planning, a task that must be done usually takes more time than it would if planning preceded its performance. 2. Whenever possible, you should give your employees the authority to address and resolve customer complaints. 3. What is the purpose of the planning assumptions in development of the volume forecast? 4. A plan should include the planner's assessment of how customers and employees may...