WGU C720 Operations and Supply Chain Management
Havard School
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WGU C720 Unit 3 Module 4 Total Quality Management exam |32 questions and answers.
- Exam (elaborations) • 6 pages • 2023
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Total Quality Management (TQM) 
__________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that embodies the following components: 
 
- Focus on the customer 
 
- Quality function deployment 
 
- Responsibility for quality 
 
- Team problem-solving 
 
- Employee training 
 
- Fact-based management ...
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C720 Operations and Supply Chain Management Pre-Assessment exam |125 questions with 100% correct answers
- Exam (elaborations) • 48 pages • 2023
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Conformance 
1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. 
 
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? 
 
Performance 
Features 
Conformance 
Serviceability 
Aesthetics 
 
 
 
Durability 
2. Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? 
 
Performance 
Reliability 
Features 
Durability 
 
 
 
Juran Institute's managem...
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WGU C720 EXAM |158 QUESTIONS WITH 100% CORRECT ANSWERS
- Exam (elaborations) • 15 pages • 2023
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operations 
refers to the processes within organizations that acquire inputs and transform them into outputs that the public can consume 
 
 
 
operations 
processes through which people, capital, and material are combined to produce the services and goods consumed by the public 
 
 
 
be worth more to the consumer than the total cost of the inputs 
long term success requires that the outputs of the operation... 
 
 
 
false (service providers sell intangible goods) 
service producers and goods ...
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WGU C720 - Process Design exam| 37 questions and answers.
- Exam (elaborations) • 5 pages • 2023
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WGU C720 - Process Design exam| 37 questions and answers.
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C720 WGU EXAM| 74 QUESTIONS AND ANSWERS
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An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Choose 2 answers 
 
Team problem-solving and Quality function deployment 
 
 
 
A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction. Which of the following quality management tools must the paper manufacturer use to find o...
And that's how you make extra money
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WGU- C720 EXAM| 65 QUESTIONS WITH 100% CORRECT ANSWERS 2023.
- Exam (elaborations) • 17 pages • 2023
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Operational Stategies 
Module 1,2,12, 
16 - Questions 
Main Objectives: how a business achieves organizational goals & competitive advantage through operations & inventory management 
 
 
 
Inventory Models 
EOQ 
EPQ 
QDM 
 
(Purpose of EOQ and EPQ is to minimus costs of ordering/ 
holding inventory 
 
 
 
Holding/Carrying Costs 
The costs of holding inventory; includes costs for storage space, interest paid on borrowed money to finance the inventory, and any losses incurred due to damage or obs...
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WGU C720 Philosophers of Quality Management EXAM| 15 questions with 100% correct answers
- Exam (elaborations) • 2 pages • 2023
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Who used the phrase "do it right the first time?" 
Crosby 
 
 
 
Whose focus was on the customer's perception of quality? 
Juran 
 
 
 
Who used Robust Design and Parabolic Quality Loss Function? 
Taguchi 
 
 
 
Who wrote a book in 1979 called "Quality is Free" and concept of zero defects as a measurable object? 
Crosby 
 
 
 
Who thought quality must be built on three elements: quality planning, quality control, and quality improvement? 
Juran 
 
 
 
Who perfected the experiments to create...
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WGU C720 EXAM 2023 |91 QUESTIONS AND ANSWERS(VERIFIED FOR ACCURACY)
- Exam (elaborations) • 10 pages • 2023
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Benchmarking 
is a process by which a company compares its performance to the performance of other companies. Those other companies need not be competitors, nor be within the same industry. Instead, the purpose of benchmarking is to set a standard based upon the company that is recognized as the best at a certain activity. 
 
 
 
Quality Function Deployment 
takes customer expectations and transforms them into specific actions designed to meet those expectations. 
 
 
 
5 Dimensions of Quality 
...
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C720 - Operations and Supply Chain Management – WGU exam| 90 questions and answers.
- Exam (elaborations) • 9 pages • 2023
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Statistical process control 
The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) 
 
 
 
W. Edwards Deming 
Which quality management expert had a 14 point quality plan? (25) 
 
 
 
W. Edwards Deming 
Which quality management expert felt that the "system" caused defects, not employees? (25) 
 
 
 
W. Edwards Deming 
Which quality management expert recommended eliminating work standards...
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C720 PA wgu exam |70 questions and answers.
- Exam (elaborations) • 29 pages • 2023
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A company that produces motors uses the following check sheet: 
Why would the company use this check sheet? 
 
To create a control chart to measure the engine assembly process 
To create a flow chart of the engine assembly process 
To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram 
To develop a Pareto chart identifying the root causes of engine defects 
To develop a Pareto chart identifying the root causes of engine defects 
 
 
 
Which aspect of quality is demonstrated...
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