D077
Western Governers University
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WGU D077 Unit 4 Concepts in Marketing, Sales, and Customer Contact Questions and Answers | Already Graded A+| Updated| 2023|2024
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WGU D077 Unit 4 Concepts in Marketing, Sales, and 
Customer Contact Questions and Answers | Already 
Graded A+| Updated| 2023|2024 
Which scenario represents personal selling? 
- The marketing department uses the four Ps to determine the brand message. 
- A customer orders a product online using a website. 
- A customer goes to a pet store and discusses the best type of turtle food with a 
salesperson. 
- The marketing team collaborates with the sales organization to develop appropriate 
tools f...
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WGU D077 Questions and Answers | Already Graded A+| Updated| 2023|2024
- Exam (elaborations) • 22 pages • 2023
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WGU D077 Questions and Answers | Already 
Graded A+| Updated| 2023|2024 
The role of marketing in a firm's business strategy. The role of the company's marketing 
department is to ensure that the company and its products provide value to the customers it 
wants to attract. 
Name the 6 steps in the sales process Prospecting and Qualifying 
Approaching customers 
Presenting and demonstrating the product 
Handling objections 
Closing 
Following up 
Product Life Cycle Introductory: Low sales, Little...
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WGU D077 Pre-Assessment Questions and Answers | Already Graded A+| Updated| 2023|2024
- Exam (elaborations) • 18 pages • 2023
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WGU D077 Pre-Assessment Questions and 
Answers | Already Graded A+| Updated| 
2023|2024 
What uncontrollable marketing element provides user input as to how the company 
delivers upon its value proposition? - Consumer feedback 
Which controllable marketing function should a company use to achieve its firm- 
level goals and to satisfy the target customers' needs and wants? - product 
Which controllable element is included in the marketing mix? - prodcut 
A marketer introduces a tutorial video fea...
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WGU D077 Module 1(lessons 1-6) Questions and Answers | Already Graded A+| Updated| 2023|2024
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WGU D077 Module 1(lessons 1-6) Questions and 
Answers | Already Graded A+| Updated| 
2023|2024 
marketing - business function that identifies, satisfies and retains customers through 
a set of activities related to creating, communicating, delivering and exchanging 
offerings that have value to the customer 
Purpose of Marketing - sell a company's products/services - communicate the value 
of product/service - communicate with customers and address their wants and needs 
Marketing function - det...
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WGU D077 Concepts in Marketing, Sales, and Customer Contact Test Questions and Answers | Already Graded A+| Updated| 2023|2024
- Exam (elaborations) • 25 pages • 2023
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WGU D077 Concepts in Marketing, Sales, and Customer Contact 
Test Questions and Answers | Already Graded A+| Updated| 
2023|2024 
Which scenario represents personal selling? 
- The marketing department uses the four Ps to determine the brand message. 
- A customer orders a product online using a website. 
- A customer goes to a pet store and discusses the best type of turtle food with a salesperson. 
- The marketing team collaborates with the sales organization to develop appropriate tools for 
...
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WGU D077 Concepts in Marketing, Sales, and Customer Contact Questions and Answers | Already Graded A+| Updated| 2023|2024
- Exam (elaborations) • 78 pages • 2023
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- $14.99
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WGU D077 Concepts in Marketing, Sales, and Customer 
Contact Questions and Answers | Already Graded A+| 
Updated| 2023|2024 
A/B testing A marketing experiment where two variants of a campaign are tested to 
see which one is most effective 
Accommodation Style of handling conflict focused on empathy over self-interest 
Adaptive selling Using social styles to customize a sales approach to the specific customer 
administered vertical marketing system Cooperation between levels of a distribution 
c...
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WGU D077 Concepts in Marketing, Sales, and Customer Contact Exam Questions and Answers | Already Graded A+| Updated| 2023|2024
- Exam (elaborations) • 30 pages • 2023
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WGU D077 Concepts in Marketing, Sales, and Customer Contact 
Exam Questions and Answers | Already Graded A+| Updated| 
2023|2024 
TIna worked with a packaging company, Company X, to create a new method for 
processing mixed paper waste into recyclable product for resale. Another packaging 
company, Company Y, a competitor of Company X, has also approached and offered to 
help Ana develop recyclable product for resale. 
Ana knows that helping Company Y will automatically reveal the newly 
learned...
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WGU D077 - Cohort 2 Questions and Answers | Already Graded A+| Updated| 2023|2024
- Exam (elaborations) • 28 pages • 2023
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WGU D077 - Cohort 2 Questions and Answers | Already 
Graded A+| Updated| 2023|2024 
Quantitative Data - * Numerical data 
Qualitative Data - * Descriptive data 
Primary Market Research - * First hand data direct from source 
-- Interviews 
-- Questionnaires 
-- Surveys 
-- Mystery shopping 
-- Product Tests 
-- Focus groups 
Secondary Market Research - * Data collected from other sources 
-- Sales reports 
-- Trade associations 
-- Census data 
-- Websites 
-- Previous market research 
-- Co...
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WGU D076 Questions and Answers | Already Graded A+| Updated| 2023|2024
- Exam (elaborations) • 36 pages • 2023
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WGU D076 Questions and Answers | Already 
Graded A+| Updated| 2023|2024 
Beta 
A variable that describes how the price of a security varies with the market. 
Business Finance 
An area of finance that deals with sources of funding, the capital structure of corporations, 
the actions that managers take to increase the value of the firm to its owners, and the tools 
and analysis used to allocate financial resources. 
Capital Budgeting Criteria 
Metrics and calculations used to determine whether a p...
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WGU D077 Concepts in Marketing, Sales, and Customer Contact Questions and Answers Graded A+
- Exam (elaborations) • 46 pages • 2023
- Available in package deal
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WGU D077 
 
A/B testing A marketing experiment where two variants of a campaign are tested to see which one is most effective 
 
Accommodation Style of handling conflict focused on empathy over self-interest 
 
Adaptive selling Using social styles to customize a sales approach to the specific 
customer	 
 
administered vertical marketing system Cooperation between levels of a distribution 
channel where one member sets the terms due to its size and influence	 
 
advertising Paid ...
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