WGU C846

The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to create value for consumers. Correct Answer: the various compone...

What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targets D) To ensure that accurate and reliable in...

WGU C846 ITIL_v3_Foundation_Practice_ Answered Exam.GUIDELINES FOR THE PRACTICE EXAM  Practice exams should be taken without using any notes  Try to complete the 40 questions in under 60 minutes  Aim to achieve a score of 85% or higher on this exam 1. What BEST describes a definitive media library (DML)? a) Secure location that holds definitive hardware spares b) Secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected ...