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Management Science 395 – Exam 1 Notes 
Primary Functions of a Manager: 
- Plan 
- Organize 
- Staff 
- Lead 
- Control 
What does an Operations Manager do? 
“…The systematic design, direction, and control of processes that transform inputs 
into services and products for internal, as well as external customers.” 
Productivity = the value of outputs (services and products) produced divided by the 
value of inputs (labor, materials, equipment, etc.) 
Example: Three employees process 600 in...
MGSC 395 EXAM 2 STUDY GUIDE 
CHAP 5 
Calculate the capacity for a process 
Capacity 
 Maximum rate of output of a process or system 
Calculate the throughput time for a process route (Page 183) 
Throughput 
 The total elapse time from the start to the finish of the job 
Know and understand the bottleneck 
Bottleneck 
 A capacity constraint resource (CCR) whose available capacity limits the organization’s 
ability to meet the product volume, product mix, or demand fluctuation required ...
MGSC 395 EXAM 2 STUDY GUIDECHAP 5Calculate the capacity for a processCapacityMaximumrateof output of a process or systemCalculate the throughput time for a process route (Page 183)ThroughputThe total elapse time from the start to the finish of the jobKnow and understand the bottleneckBottleneckA capacity constraint resource (CCR)whose available capacity limits the organization’sabilityto meet the product volume, pro
Management Science 395 – Exam 1 Notes 
Primary Functions of a Manager: 
- Plan 
- Organize 
- Staff 
- Lead 
- Control 
What does an Operations Manager do? 
“…The systematic design, direction, and control of processes that transform inputs 
into services and products for internal, as well as external customers.” 
Productivity = the value of outputs (services and products) produced divided by the 
value of inputs (labor, materials, equipment, etc.) 
Example: Three employ
Capacity Planning 
Capacity – Max rate of output of a process or system 
Long Term Capacity – relates primarily to strategic issues involving the firms major 
production facilities 
Short Term Capacity – concerns issues of scheduling, labor shifts, and balancing 
resource capacities the goal of short-term capacity planning is to handle unexpected shifts 
in demand in an efficient economic manner. 
Utilization – degree to which a resource such as equipment, workspace, or workforce is 
cur...
Capacity Planning 
Capacity – Max rate of output of a process or system 
Long Term Capacity – relates primarily to strategic issues involving the firms major 
production facilities 
Short Term Capacity – concerns issues of scheduling, labor shifts, and balancing 
resource capacities the goal of short-term capacity planning is to handle unexpected shifts 
in demand in an efficient economic manner. 
Utilization – degree to which a resource such as equipment, workspace, or workforce is 
cur...
Management Science 395 – Exam 1 Notes 
Primary Functions of a Manager: 
- Plan 
- Organize 
- Staff 
- Lead 
- Control 
What does an Operations Manager do? 
“…The systematic design, direction, and control of processes that transform inputs 
into services and products for internal, as well as external customers.” 
Productivity = the value of outputs (services and products) produced divided by the 
value of inputs (labor, materials, equipment, etc.) 
Example: Three employees process 600 in...