Chaa 2023 2024 stuvia Study guides, Class notes & Summaries

CHAA - ANSWER-Certified Healthcare Access Associate NAHAM - ANSWER-The National Association of Healthcare Access Management AIDET - ANSWER-Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER-occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWER-Is the formal and informal process of obtaining and responding to patient complimen...

Under tittle III of the Americans with disabilities act, hospitals are required to: - ANSWER-Provide resources to eliminate barriers in communication What is NOT important when initiating a patient satisfaction survey? - ANSWER-What data measures are needed to care for the patient Which is not a purpose of any quality improvement program? - ANSWER-Blame someone for the mistake Which of the following is not a patient satisfaction survey : - ANSWER-CMS survey Communication is: - ANSWER...

Accepting Assignment - ANSWER-When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Access - ANSWER-The patient's ability to obtain medical care. The ease of access is determined by such components as the availability to the patient, the location of health care facilities. transportation, hours of operation and cost of care. Account Number - ANSWER-A number assigned ...

Accreditation - ANSWER-Defined as "a self-assessment and external peer assessment process used by healthcare organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve." Examples include: TJC, Healthcare Accreditation Program, DNVGL helps organize patient safety efforts, improves risk management, provides education, provides professional advice, authority for Medicare certification and other third party...

Scatter Diagram - ANSWER-A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart - ANSWER-a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto Chart - ANSWER-A graphic representation of the frequency with which certain events occur may be used to set priorities or oppotunities for improvement Measure - ANSWER-A number assigned to an object...

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANSWER-Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANSWER-What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANSWER-Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANSWER-CMS Survey Communication is: - ANSWER-Exc...

Medicare Two-midnight rule - ANSWER-What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? OIG - ANSWER-Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing fraud? 7 - ANSWER-An effective compliance level has a minimum of how many levels? Creating standards of privacy - ANSWER-Part of an effective compliance program Not being treating in an...

Accepting Assignment - ANSWER-When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Access - ANSWER-The Patient's ability to obtain medical care. The ease of access is determined by such components as the availability of medical services and their acceptability to the patient, the location of health care facilities, transportation, hours of operation and cost of care. ...

CHAA - ANSWER-Certified Healthcare Access Associate NAHAM - ANSWER-The National Association of Healthcare Access Management AIDET - ANSWER-Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER-occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWER-Is the formal and informal process of obtaining and responding to patient complimen...

Accepting Assignment - ANSWER-When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Access - ANSWER-The patient's ability to obtain medical care. The ease of access is determined by such components as the availability to the patient, the location of health care facilities. transportation, hours of operation and cost of care. Account Number - ANSWER-A number assigned ...