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CPXP Exam Study Guide (in progress) GRADED A Patient Experience definition (Beryl Institute) - CORRECT ANSWER The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - CORRECT ANSWER Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patients use in choosing healthcare? - CORRECT ANSWER 1- Cost 2- Quality 3- Service transformational leadership - COR...

HVBP stands for - Hospital Value Based Purchasing HVBP defined - medicare system of reimbursing for quality care DRG stands for - Diagnosis Related Group DRG defined - a class of illnesses for which Medicare pays a fixed amount instead of what is actually paid out to treat patient Level of diversity in healthcare workers vs. patients - level of diversity is uneven 7 areas of cultural sensitivity - communication, personal space, eye contact, family organization, values, religion 4 core co...

During nurse rounding, a mother complains that the whiteboard in her childs room is not always up to date. What is the best FIRST step for the person conducting the rounding? - Apologize to the mother and thank her for this feedback. A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her first appointment. After greeting Mrs. Garza, which of the following comments is BEST coming from the receptionist? - We are glad you are here, sorry you had trouble with the d...

CPXP EXAM STUDY GUIDE (IN PROGRESS) NEW MATERIAL GUIDE 2024 How did the report of quality measures to CMS begin? Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there

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