Cpxp domain i Study guides, Class notes & Summaries

CPXP Domain IV Organizational Culture and Leadership (M & C) Exam Questions and Answers

A Service Culture Model (Gallup) - 1 Leadership Philosophy and Purpose (Committed to Service) 2 An Engagement Platform (Employee Commitment to outstanding service and quality) 3 Strategic Alignment 4 Knowledge Management (documentation, dissemination) 5 Performance Optimization (improvement strateiges) To ensure new hires are a fit for a service culture - Check regularly and early (30,60,90 days) to assess fit and adaptation to culture; over longer time frame provide training Prioritizing...

Six Domains of HCAHPS Survey - 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey - 1. Overall rating 1-10; 2. Recommend hospital Challenges of HCAHPS Survey - 1. Unclear definition; 2. Multiple cross-cutting themes; 3. Lengthy survey; 4. Low s...

CPXP DOMAIN IV ORGANIZATIONAL CULTURE AND LEADERSHIP (M & C) QUESTIONS AND ANSWERS|GUARANTEED SUCCESS

CPXP Domain IV Organizational Culture and Leadership (M & C) Exam Questions and Answers

CPXP Domain IV - Organizational Culture and Leadership Questions and Answers 100% Correct | update 2024

CPXP Domain II - Measurement and AnalysisSix Domains of HCAHPS Survey - correct answer 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - correct answer 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey - correct answer 1. Overall rating 1-10; 2. Recommend hospital Challenges of HCAHPS Sur...

CPXP Domain IV Organizational Culture and Leadership (M & C) Exam Questions and Answers

CPXP Domain III - Design and Innovation (25%) PFAC - correct answer Patient Family Advisory Councils Who participates in PFAC? - correct answer Past patients and family members who want to serve on a committee to improve experience Effective uses of PFACs include - correct answer patient and family PX, how care is delivered, materials given to patients, facility design PFAC Sponsor - correct answer Leader in the organization PFAC Liaison - correct answer Works with sponsor develops ...

Six Domains of HCAHPS Survey - 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - 1. Cleanliness of hospital; 2. Quietness of hospital Two Overall Questions of HCAHPS Survey - 1. Overall rating 1-10; 2. Recommend hospital