Genesys cloud communicate - Study guides, Class notes & Summaries

Genesys Certified Cloud Partner (CCP) Exam Questions and Answers Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - Correct Answer ️️ -a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Ge...

Genesys Cloud Admin Latest Update Graded A+ Genesys Cloud Collaborate a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Ge...

CCP Exam Prep Questions and Answers Rated A+ What three components make up the Genesys Cloud platform? 1. Collaborate 2. Communicate 3. Contact Center What are the 5 key features of Genesys Cloud Contact Center? (Select all that apply) 1. Agent Interface 2. Contact Center Management 3. AWS 4. ACD 5. Process Automation 6. Scripts 7. Reports, Dashboards and Views 8. Interfaces 9. Containers 1. Agent Interface 2. Contact Center Management 4. ACD 6. Scripts 7. Rep...

What are the features of the Contact Center? : 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? : Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use ...

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts : ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Quality Manage...

Genesys Cloud Collaborate CORRECT ANSWER-a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate CORRECT ANSWER-has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Cent...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community Correct Answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Co...

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - correct answer ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Qu...

Genesys Cloud Collaborate : a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate : has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center : offers the cus...

What are the features of the Contact Center? - correct answer 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? - correct answer Every member of the organization, regardless of their role, uses the Collaborate features. Those req...