Itil 4 practices - Study guides, Class notes & Summaries

ITIL 4 Practice Exam Questions – Free Mock Test Updated Version Questions and Correct Answers Guaranteed Success

PESTLE (list) - correct answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - correct answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - correct answer inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output:

ITIL 4 Foundation. The 7 Key Practices

Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - ️️Capacity management Who "owns" ITIL? - ️️The U.K. government What are three of the best practices in service management? - ️️1. Proprietary knowledge 2. Industry standards 3. Document classification _____ is used...

ITIL 4 Foundation; The 7 Key Practices Additional details about the 7 key practices. Designed for learn and test modes. ..

ITIL (Information Technology Infrastructure Library) - correct answer A best practice guidance for IT service management. Origin of England in the late 1980s. itSMF (IT Service Management Forum) - correct answer The itSMF is a global non-profit organization that supports IT service management, particularly through publications in the ITSM Library series. AXELOS - correct answer The organization responsible for developing and managing a portfolio of best practice methodologies, including IT...

ITIL 4 Practice Exam Questions – Free Mock Test Updated Version Questions and Correct Answers Guaranteed Success

ITIL 4 EXAM QUESTIONS & ANSWERS, 100% ACCURATE. GRADED A+ 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A p...

PESTLE (list) - Answer- Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer- organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer- inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service value chain activities list - Answ...

ITIL - Answer best practice guidance for IT service management, began in England in the late 1980s, started as a series of books devoted to the systematic delivery of quality IT services itSMF - Answer IT Service Management Forum, global non-profit organization that supports ITSM, particularly through publications in the ITSM Library series AXELOS - Answer the organization responsible for developing and managing a portfolio of best practice methodologies (including ITIL) PeopleCer...