Nraef - Study guides, Class notes & Summaries

NRAEF Exam With Correct Answers !!! High-quality customer service - ANS Consistently exceeding customers' expectations for products and services received, as well as the level of personal attention provided during the delivery Goals of high-quality customer service: - ANS -Create value for the customer. -Create profit for the operation. Benefits of consistently providing high-quality customer service in an operation: - ANS -Increased customer satisfaction -Increased cust...

NRAEF CERTIFICATION TEST REVIEW QUESTIONS AND ANSWERS RATED A+

Standards - ANS are measures established to compare levels of attainment for a goal or a measure of adequacy. Standards or goals may be financial, such as targeted profit margin, or they may be a production number, such as covers per workday. cost control monitoring - ANS - Step 1 - Develop performance standards Benchmark against others in the same industry. Quality standards Quantity standards Cost standards - Step 2 - Monitor actual performance Collect sales a...

High-quality customer service - ANS Consistently exceeding customers' expectations for products and services received, as well as the level of personal attention provided during the delivery Goals of high-quality customer service: - ANS -Create value for the customer. -Create profit for the operation. Benefits of consistently providing high-quality customer service in an operation: - ANS -Increased customer satisfaction -Increased customer loyalty -Decreas...

NRAEF CERTIFICATION STUDY GUIDE WITH ALL CORRECT ANSWERS!! acceptable substitutes - ANS acceptable substitutes for originally requested products provided by the purchaser advantages of acceptable substitutes - ANS -saves time for vendor if product is unavailable -is available when stockout occur alternative purchasing sources - ANS alternative sources depending on purchaser's situation or requirement broad-line vendors - ANS sell a wide range of products, often with few...

NRAEF Manage First Final Exam Affirmative action plan (AEP) - ANS establishes guidelines for recruiting, promoting women, minorities and veterans Jargon - ANS Refers to technical language Fixed Ideas - ANS Managers repeating themselves causing ee to lose interest Failure to plan - ANS think through message purpose prior to writing BFOQ - ANS Bona fide occupational qualifications BFOQ meaning - ANS employment practices that would constitute discrimination ...

A purchase requisition is defined as the details of a department's product - ANS needs sent to the purchaser before the order is placed Purchasers can assure the vendors will provide specified quality by - ANS Checking incoming products in the receiving process and returning those that do not meet standards The par stock approach or par level inventory system requires the - ANS purchaser to determine the level of inventory that must continually be in stock fr...

If the composite food cost percentage exceeds the standard food cost percentage, a possible corrective action is to - ANS eliminate high-cost, low-selling menu items and replace them with low-cost, high-selling menu items Controlled access to storeroom areas and keeping high-value items in locked areas are examples of - ANS good inventory security What kind of inventory uses a theoretical count based on goods recieved and issued - ANS Perpetual which is par...

NRAEF ManageFirst Inventory and Purchasing What is the purpose of conducting a goods and service needs assessment? - ANS To determine an operation's purchasing requirements How can a foodservice operation maintain a quality standard of purchasing? - ANS Follow an established quality standard for each item or service when purchasing What is the process by which products and services are chosen based upon quality and cost? - ANS Product selection There are two types of i...