Nrf customer service 2024 - Study guides, Class notes & Summaries

NRF 2024 Actual Exam Questions with Answers All Correct what should a retail associate do if he or she discover an electric hazard? - Answer-Secure the area, and report the situation to management. joe sells acustomer a new freezer for his garage the customer want it installed but the store does not offer installation service - Answer-"Unfortunately, we do not install freezers, but I will show you exactly what you need to do so you can do it yourself." what is the best way to learn a...

NRF Customer service exam study guide Latest Update Actual Exam from Credible Sources with 100 Questions and Verified Correct Answers Golden Ticket to Guaranteed A+ Verified by Professor

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile - a) Excuse yourself courteously from your in-store customer saying ...

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile - a) Excuse yourself courteously from your in-store customer saying ...

NRF Customer Service Q When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure •A cup of coffee• Service with a smile You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the custo...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to kno...

NRF Customer Service Exam Study Guide 2024/2025 Questions and Answers with complete solution NRF Customer Service Exam Study Guide 2024/2025 Questions and Answers with complete solution NRF Customer Service Exam Study Guide 2024/2025 Questions and Answers with complete solution

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to kno...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - • Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sales opportunity...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - • Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sales opportunity...