Servicenow csm - Study guides, Class notes & Summaries

CSM EXAM 2024 WITH 100% ACCURATE SOLUTIONS 1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - ANSWER ☑☑a. Execute assigned tasks b. Close completed work orders c. Manage assets 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - ANSWER ☑☑a. Social ...

ATF is designed to cover specific types of testing. Which types of testing are appropriate for ATF? 2 answers - Answer 1.Regression Testing, 2.Browser Compatibility Testing ATF was Introduced to improve the verification process of a ServiceNow instance.What are the primary goals of ATF? - Answer Help Customers Remain Current, Increase Quality and Reduce Cost of Upgrades ServiceNow Delivers baseline QuickStart Tests to help customers develop Tests Quickly.Which of the following quick st...

What are the 5 goals of CSM - correct answer Make it easy for customers to engage reduce case volume with self service Monitor for issues and create cases automatic assign tasks accross the enterprise Prevent future calls by fixing issues What 2 components comprise CSM - correct answer Customer and partner engagement -drive action with self service -provide proactive service Service Management...

ServiceNow CIS - CSM

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

CSM Exam Questions & Answers 2023/2024 1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - ANSWER-a. Execute assigned tasks b. Close completed work orders c. Manage assets 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - ANSWER-a. Social Profile 3. Ho...

ServiceNow CSM CIS Exam 2022 All Possible Questions and Answers

CSM Exam Questions and complete solutions 1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? 3. How do you change a field on the case form for a case created through Community? - updating record producer is poss...

ATF is designed to cover specific types of testing. Which types of testing are appropriate for ATF? 2 answers - 1.Regression Testing, 2.Browser Compatibility Testing ATF was Introduced to improve the verification process of a ServiceNow instance.What are the primary goals of ATF? - Help Customers Remain Current, Increase Quality and Reduce Cost of Upgrades ServiceNow Delivers baseline QuickStart Tests to help customers develop Tests Quickly.Which of the following quick start tests are deliv...

What should be part of the pre-engagement collateral? - correct answer Customer Service Roles template In advanced work assignment, what does the overflow assignment capability do, if defined? - correct answer When one support group reaches capacity the work item is automatically routed to another group A consumer service agent receives and accepts a case which was created by a consumer. The agent...