Servicenow csm - Study guides, Class notes & Summaries
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CSM EXAM 2024 WITH 100% ACCURATE SOLUTIONS
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CSM EXAM 2024 WITH 100% ACCURATE SOLUTIONS 
 
1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - ANSWER ☑☑a. Execute assigned tasks 
b. Close completed work orders 
c. Manage assets 
 
2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - ANSWER ☑☑a. Social ...
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Automated Test Framework (ATF) Fundamentals Micro-Certification 2023 with complete solution
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ATF is designed to cover specific types of testing. Which types of testing are appropriate for ATF? 2 answers - Answer 1.Regression Testing, 2.Browser Compatibility Testing 
 
ATF was Introduced to improve the verification process of a ServiceNow instance.What are the primary goals of ATF? - Answer Help Customers Remain Current, Increase Quality and Reduce Cost of Upgrades 
 
ServiceNow Delivers baseline QuickStart Tests to help customers develop Tests Quickly.Which of the following quick st...
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Service now CSM fundamentals Prep Exam Questions And Answers All Correct.
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What are the 5 goals of CSM - correct answer Make it easy for customers to engage 
reduce case volume with self service 
Monitor for issues and create cases automatic 
assign tasks accross the enterprise 
Prevent future calls by fixing issues 
 
What 2 components comprise CSM - correct answer Customer and partner engagement 
-drive action with self service 
-provide proactive service 
Service Management...
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ServiceNow CIS - CSM
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ServiceNow CIS - CSM
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ServiceNow CIS-ITSM Questions and Answers Already Passed
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ServiceNow CIS-ITSM Questions and 
 
Answers Already Passed 
 
Config Management - Ways to create CI Manually, 
Import external data, 
Use ITOM Discovery 
 
What are the baseline problems states? New 
 
Assess 
Root Cause Analysis 
Fix in Progress 
Resolved 
Closed 
 
Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure 
 
Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure 
 
Incident lifecycle (4) Creation & Classification, 
Investigation & Diagnos...
And that's how you make extra money
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CSM Exam Questions & Answers 2023/2024
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CSM Exam Questions & Answers 2023/2024 
 
 
1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - ANSWER-a. Execute assigned tasks 
b. Close completed work orders 
c. Manage assets 
 
2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - ANSWER-a. Social Profile 
 
3. Ho...
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ServiceNow CSM CIS Exam 2022 All Possible Questions and Answers
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ServiceNow CSM CIS Exam 2022 All Possible Questions and Answers
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CSM Exam Questions and complete solutions
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CSM Exam Questions and complete solutions 
1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) 
 
2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? 
3. How do you change a field on the case form for a case created through Community? - updating record producer is poss...
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Automated Test Framework (ATF) Fundamentals Micro-Certification | Questions and Answers with complete solution
- Exam (elaborations) • 30 pages • 2023
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ATF is designed to cover specific types of testing. Which types of testing are appropriate for ATF? 2 
answers - 1.Regression Testing, 2.Browser Compatibility Testing 
ATF was Introduced to improve the verification process of a ServiceNow instance.What are the primary 
goals of ATF? - Help Customers Remain Current, Increase Quality and Reduce Cost of Upgrades 
ServiceNow Delivers baseline QuickStart Tests to help customers develop Tests Quickly.Which of the 
following quick start tests are deliv...
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CSM Exam Dump Assessment Questions And Answers Guaranteed Success.
- Exam (elaborations) • 15 pages • 2024
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What should be part of the pre-engagement collateral? - correct answer Customer Service Roles template 
 
In advanced work assignment, what does the overflow assignment capability do, if defined? - correct answer When one support group reaches capacity the work item is automatically routed to another group 
 
A consumer service agent receives and accepts a case which was created by a consumer. The agent...
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