Servicenow instance - Study guides, Class notes & Summaries

ServiceNow CSA Exam Prep Questions with solutions 2024 D. Self-service Which of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-service B. My Groups Work Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A. My Teams Work B. My Groups Work C. My Groups Tasks D. My Teams Tasks Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds U...

What is the purpose of the CMDB? - Answer-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? - Answer-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) required to deliver a service. What are the two key tabl...

Discovery Exam 2024 Questions and Answers | 100% Verified What are the 5 steps in Discovery? -Answer-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking for when po...

Discovery Exam Questions and Answers | 100% Verified and Updated 2024 What are the 5 steps in Discovery? -Answer-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking...

Which of the below methods can be used to default the current date/time in a scoped app? A) new GlideDateTime().getDsiplayValue() B) DateTime();Answer - A) new GlideDateTime().getDisplayValue() Developers can create an _____________ to prevent pushes or pulls to particular instances in the team development hierarchy. A) roles B) exclusion policyAnswer - B) Exclusion policy The basic strategy while creating a utils script include, identify the steps that does not belong A) script...

Discovery Exam Questions and Answers (Graded A)Discovery Exam Questions and Answers (Graded A)Discovery Exam Questions and Answers (Graded A) What are the 5 steps in Discovery? - ANSWER-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of a...

Servicenow Hrsd Practice Exam Questions And Answers Graded A+. What are the departments related to HR - correct answer. 1. HR 2. Legal 3. Payroll 4. Employee Relations 5. IT 6. Facilities How does ServiceNow optimize HR Service Delivery? - correct answer. ServiceNow HRSD improves the employee experience by automating routine tasks, providing tools that help HR professionals deliver various HR services and timely communications to employees What can employees search in E...

Application - Answer-A collection of files and data that deliver a service and manage business processes Application Scope - Answer-Protects applications by identifying and restricting access to application files and data Private - Answer-By default, all custom applications have a ________ scope that uniquely identifies them and their associated artifact with a namespace identifier Global Scope - Answer-Special application scope that identifies applications developed prior to application s...

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

ServiceNow Discovery Implementation Certification Exam Already Passed What is the purpose of the CMDB? The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) ...