Genesys cloud reporting - Study guides, Class notes & Summaries

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. ...

GCP-GC-REP ( EXAM PREP)- Genesys Cloud Reporting and Analytics Exam Questions (50 Questions) with Complete SolutionsGCP-GC-REP ( EXAM PREP)- Genesys Cloud Reporting and Analytics Exam Questions (50 Questions) with Complete SolutionsGCP-GC-REP ( EXAM PREP)- Genesys Cloud Reporting and Analytics Exam Questions (50 Questions) with Complete Solutions Which definition matches the performance view for Agents? A. Used to monitor real-time contact center metrics. B. Used to view real-time metrics, ...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER Dynamic Views Dynamic views give you the ability to: - ANSWER 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to sh...

Genesys Cloud Reporting & Analytics | 2023 | 118 Questions with 100% Correct Answers | Updated & Verified

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Answer- Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Answer- Dynamic Views Dynamic views give you the ability to: - Answer- 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. ...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. ...

Genesys Cloud CX: Reporting And Analytics (LEARNING CHECKS) – Questions And Answers

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER Dynamic Views Dynamic views give you the ability to: - ANSWER 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to sh...