Serviceno - Study guides, Class notes & Summaries

ServiceNow Certified System Administration Test Updated Fall 2022 100% Graded already. What is a Transform Map in ServiceNow? What application is available to all users? How do you change the sort sequence of fields or tasks? In which three places can Tables and Fields be viewed and manipulated? Where do you change the Smart Filter Condition Builder? How do you display the slushbucket? What do you call a saved version of a personalized form? How do you apply a saved filte...

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in...

SERVICENOW IRM EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS

SERVICENOW CSA EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS

ServiceNow provides what key IT services? - -IT -Security Operations -HR -Customer Service -Building Business Services ITSM inculudes? - -Incident Management -Problem Management -Change Management -Request Fulfillment -and rely heavily on Knowledge Management and CMDB What are the types of workshops for ITSM - -Roadmap Workshop -Process Workshops -Technical Workshops -Requirements Workshops Roadmap workshop summary - -Create an actionable roadmap that guide the transition to the ...

SERVICENOW CIS-CSM EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

SERVICENOW CIS-HR CERTIFICATION EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS

ServiceNow CSA Exam Questions With Complete Solutions