What is itil - Study guides, Class notes & Summaries

Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - ️️Capacity management Who "owns" ITIL? - ️️The U.K. government What are three of the best practices in service management? - ️️1. Proprietary knowledge 2. Industry standards 3. Document classification _____ is used...

HAM Study Questions | 80 Questions with 100% Correct Answers | Latest Update | Verified Which tier of the capability blueprint focuses on achieving best in-class? A. Practical management B. Trustworthy data C. Operational integration D. Strategic conformance - D. Strategic conformance page 22 Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management? A. procurement_user B. asset C. itil D. inventory_admin E. discov...

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...

ITIL 4 Foundation Sample Paper 2 UPDATED ACTUAL Exam Questions and CORRECT Answers 1) What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - CORRECT ANSWER- A. Correct. "...

What interval should mission statements be reviewed? -Correct Answer annually MS stands for what? -Correct Answer mission statement SLA is? -Correct Answer service level agreement SOP is? -Correct Answer standard operating procedure Multiple incidents is a? -Correct Answer problem The service desk is a? -Correct Answer functional unit SPOC is? -Correct Answer single point of contact A key performance indicator (KPI) of today's support center is? -Correct Answer customer s...

CISMP V9 Example Questions With Complete Solutions | 2024/2025 | 100% Pass What is the primary goal of information security? A) To eliminate all security risks B) To manage and mitigate risks to an acceptable level C) To ensure all employees follow security protocols D) To prevent unauthorized access to the internet B) To manage and mitigate risks to an acceptable level Which of the following is a key component of an effective security policy? A) Complexity and length B) Clarit...

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition - ️️task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP - ️️HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False - ️️True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and confi...

Introduction questions - Answer Introduction answers Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" - Bloom's level 2 (~22.5% of questions) involves "to understand" Modules that must be completed to attain ITIL Strategic Leader (ITIL SL) - Answer - ITIL Strategist (direct, plan & improve) - ITIL Leader (digital & IT strategy) Modules that must be completed to attain ITIL Managing Professional (ITIL MP) ...

Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service management? - correct answer 1....

Which tier of the capability blueprint focuses on achieving best in-class? A. Practical management B. Trustworthy data C. Operational integration D. Strategic conformance - D. Strategic conformance page 22 Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management? A. procurement_user B. asset C. itil D. inventory_admin E. discovery_admin - C. itil page 46 Which of the following plugins for Hardware Asset Management ...