Zendesk support - Study guides, Class notes & Summaries

Zendesk Support Admin Certification Exam

What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. ...

Zendesk Support Admin Certification UPDATED ACTUAL Questions and CORRECT Answers What is a View? - CORRECT ANSWER- Group tickets based on criteria that the Admin defines. What are Ticket Fields? - CORRECT ANSWER- Areas inside tickets to add in more contextual information about the customer. What are Events? - CORRECT ANSWER- Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle.

Zendesk Support Admin Certification Complete Exam Questions With Correct Answers What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers based on ...

Zendesk Support Admin Certification Questions With Complete Solutions Graded A+

ZENDESK SUPPORT ADMIN CERTIFICATION EXAM (ACTUAL EXAM) QUESTIONS WITH VERY ELABORATED ANSWERS CORRECTRY WELL ORGANIZED LATEST 2024 – 2025 ALREADY GRADED A+

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers Graded A+ What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers bas...

What is a View? : Group tickets based on criteria that the Admin defines. What are Ticket Fields? : Areas inside tickets to add in more contextual information about the customer. What are Events? : Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? : Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? : Triggers, A...

Zendesk Support Admin Certification Questions With Solutions What is an Automation? A Business Rule in which something happens to the ticket after a certain amount of time has elapsed and the ticket meets certain conditions. What the 4 types of channels in which tickets can be created from? Written (Email, Web Widget, Web Form, etc.), Live (Chat, Talk, etc.), Social Media (Facebook, Twitter, etc.), and Advanced (API, Mobile SDK, etc.). What are the 3 types of user roles? End-Users, Age...

Zendesk Support Admin Certification Exam Questions With Correct Answers 100% Solved What is a View? - answerGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - answerAreas inside tickets to add in more contextual information about the customer. What are Events? - answerArea in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - answerEnable agents to update tickets with scr...