Chaa study guide - Study guides, Class notes & Summaries

Attitude and behavior - Customer service impressions are formed by the staff's what? Customers - Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? Compassion - Demonstrating ________ is equally important as assuring a clean and accurate claim is generated? Educating them on their rights and responsibilities -What enhances the healthcare partnership between a patient and provider? In a language they can understa...

Customer service impressions are formed by the staff's what? correct answer: Attitude and behavior Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? correct answer: Customers Demonstrating ________ is equally important as assuring a clean and accurate claim is generated? correct answer: Compassion What enhances the healthcare partnership between a patient and provider? correct answer: Educating them on th...

CHAA 2024 STUDY GUIDE WITH COMPLETE SOLUTION

CHAA Study Guide with compete solutions

Under Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communicaton What is not important when initiating a patient satisfaction survey correct answer: What data measures are needed to care for the patient Which is not purpose of any quality improvement program correct answer: Blame someone for the mistake Which of the following is not present satisfaction survey correct answer: CMS survey Comm...

CHAA STUDY GUIDE Questions with 100% Correct Answers | Latest Version 2024 | Verified Under Title III of the Americans with Disabilities Act, hospitals are required to: - Provide resources to eliminate barriers in communication What is not important when initiating a patient satisfaction survey - What data measures are needed to care for the patient Which is not purpose of any quality improvement program - Blame someone for the mistake Which of the following is not present sati...

CHAA 2024|2025 Study Guide With 100% Correct Answers | Verified

Accreditation - ANSWER-Defined as "a self-assessment and external peer assessment process used by healthcare organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve." Examples include: TJC, Healthcare Accreditation Program, DNVGL helps organize patient safety efforts, improves risk management, provides education, provides professional advice, authority for Medicare certification and other third party...

explicit consent - ANSWER-Explicit consent — also known as express or direct consent — means that an individual is clearly presented with an option to agree or disagree with the collection, use, or disclosure of personal information: Explicit consent is usually required when clear, documentable consent is required, and the purposes for which it is being provided for is sensitive. Explicit consent can be provided verbally or in writing. Implicit consent - ANSWER-Implicit consent — also k...