Genesys cloud architect - Study guides, Class notes & Summaries

Voxai - GCP-GC-ADM Questions and Answers Graded A+ Which option provides the ability for an email interaction to be interrupted by voice? A. Admin>Contact Center>Utilization B. Admin>Contact Center>ACD Skills C. Admin>Routing>Emergencies D. Admin>Routing>Disconnect Interactions Admin > Contact Center > Utilization Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call ...

Genesys Cloud Collaborate - a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center - offers the customer a...

CCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete Solutions CCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete Solutions CCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete Solutions Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 1. Workforce Management 2. ACD 3. Quality Management 4. S...

Genesys Cloud Collaborate -ANSWER a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate -ANSWER has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center -ANSWER ...

Genesys Cloud CX GCP-GCX Real Questions with Correct Answers Genesys Cloud CX: Professional Certification (GCP-GCX) - Correct Answer ️️ -The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified Professional - Reporting and Analytics You can now take thi...

Genesys Cloud Collaborate - Answer- a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - Answer- has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center - Answe...

Which option provides the ability for an email interaction to be interrupted by voice? A. Admin>Contact Center>Utilization B. Admin>Contact Center>ACD Skills C. Admin>Routing>Emergencies D. Admin>Routing>Disconnect Interactions Admin > Contact Center > Utilization Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Av...

Genesys Cloud Collaborate -ANSWER a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate -ANSWER has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center -ANSWER ...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANS Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANS Dynamic Views Dynamic views give you the ability to: - ANS 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share...