Zendesk admin - Study guides, Class notes & Summaries

Zendesk Sandbox - Answer-A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - Answer-Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets two ways - Ans...

Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers What's the difference between a trigger and an automation? - answerTriggers are event- based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: Notify target I Account Manager "You received this either because your client has created a ticket or their ticket has b...

Zendesk Admin Exam Prep: Section 6 Security And Data persistence (12%) – Q’s And A’s

Zendesk Admin Exam Prep: Section 2 Automated Business Rules- Q’s and A’s

Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions and Answers

Zendesk Admin Exam Pre Section 4 Ticket Configuration (22%) Questions and Answers

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered Whe...

What is a web widget? - Answer-The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widget? - Answer-1. GuideCustomers can search Help Center articles for immediate self-service 2. Sup...

Zendesk Admin Exam Prep: Section 2 Automated Business Rules (22%) Questions With Solutions "You received this either because your client has created a ticket or their ticket has been updated {{nt_formatted}}" This trigger is designed to email an account manager anytime an incident ticket belonging to one of the accounts they manage is created or updated. Because both of those conditions are included under the "any" category, it will fire on both occasions. How many events...

ZENDESK ADMINISTRATOR EXAM- SECTION 6- SECURITY AND DATA PERSISTENCE