Genesys cloud communicate - Study guides, Class notes & Summaries
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Genesys Cloud CX Collaborate & Communicate | Questions and Correct Solutions Latest Update 2024
- Exam (elaborations) • 16 pages • 2024
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Genesys Cloud CX Collaborate & 
Communicate | Questions and Correct 
Solutions Latest Update 2024 
Which one of the following is the most inclusive Genesys Cloud CX organizational unit? 
- Division 
- Corporation 
- Organization 
- Location - Answer - Organization 
Which one of the following non-customized roles is required to configure the majority of the Genesys 
Cloud Collaborate features? 
- Supervisor 
- Admin 
- Superuser 
- Manager - Answer - Admin 
Which of the following types of organiz...
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Genesys Cloud CX Collaborate & Communicate Questions and Answers 2024
- Exam (elaborations) • 5 pages • 2024
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Genesys Cloud CX Collaborate & Communicate
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Genesys Certified Cloud Partner (CCP) Questions and Answers Already Passed
- Exam (elaborations) • 41 pages • 2024
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Genesys Certified Cloud Partner (CCP) 
Questions and Answers Already Passed 
 
Which one of the Genesys Reference Resources provides the latest community threads and status 
of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration 
and feature descriptions as well as releases? 
a. Genesys Knowl...
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Genesys Cloud Implementation Questions and Answers Already Passed
- Exam (elaborations) • 23 pages • 2024
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Genesys Cloud Implementation 
Questions and Answers Already Passed 
 
What are the features of the Contact Center? 1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
 
Who uses the collaborate feature? Every member of the organization, regardless of their role, 
uses t...
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Genesys Certified Cloud Partner (CCP) exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 25 pages • 2023
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Clou...
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Genesys Certified Cloud Partner (CCP) questions with correct answers
- Exam (elaborations) • 30 pages • 2023
- Available in package deal
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community CORRECT ANSWER-a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Co...
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Genesys Certified Cloud Partner (CCP) Questions & 100% Correct Answers | Latest Update | Graded A+
- Exam (elaborations) • 39 pages • 2024
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Which one of the Genesys Reference Resources provides the latest community threads 
and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community 
: a. Genesys Knowledge Network 
Which one of the Genesys reference resources is the best place for trouble shooting 
configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community 
:...
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Genesys Cloud Admin Exam Questions and Answers (Graded A)
- Exam (elaborations) • 10 pages • 2023
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Genesys Cloud Admin Exam Questions and Answers (Graded A)Genesys Cloud Admin Exam Questions and Answers (Graded A)Genesys Cloud Admin Exam Questions and Answers (Graded A) 
Genesys Cloud Collaborate - ANSWER-a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate - ANSWER-has all the features of collaborate and provide...
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Genesys Certified Cloud Partner (CCP) 115 Questions and Answers(A+ Solution guide)
- Exam (elaborations) • 25 pages • 2023
- Available in package deal
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Which one of the Genesys Reference Resources provides the latest community threads and status of the 
Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - Answer a. Genesys Knowledge Network 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and 
feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Communit...
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GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers
- Exam (elaborations) • 14 pages • 2024
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GCD - Genesys Cloud CX Certified 
Developer – Consolidated Real 
Exam Tested Questions & Revised 
Correct Answers 
Combination Of: 
Genesys Cloud CX Certified Professional - Contact Center Administration 
Genesys Cloud CX Certified Professional - Implementation 
Genesys Cloud CX Certified API Developer 
Which three components make up the Genesys Cloud 
Platform? 
A. Collaborate, Communicate, and Contact Center 
B. Collaborate, Communicate, and Customer Support 
C. Collaborate, Communicate,...
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