Hdi desktop support Study guides, Class notes & Summaries

Abandon Before Answer (ABA) - The percentage of total calls received where callers hang up or leave the queue before reaching a support team member Access Management - Manage access requests in a manner that meets the business needs. Access management procedures are based on the security and availability policies. Aggressiveness - Demonstrates a disregard for the rights of others. Assertiveness - Demonstrates knowledge of your right and the rights of others. Automated Call Distributor (ACD...

HDI Desktop Support Technician Exam ...

1.1.1 Identify the characteristics of an effective leader." - Answer "An effective leader: • Leads by example • Motivates others • Encourages participation, creative thinking, and initiative • Demonstrates a positive attitude • Practices active listening skills • Displays ethical behavior 1.1.2 Identify ways to reach optimized levels of performance." - Answer "Reach optimized levels of performance by: .. Using recognized organizational models and techniques to i...

"1.1.1 Identify the characteristics of an effective leader." - "An effective leader: • Leads by example • Motivates others • Encourages participation, creative thinking, and initiative • Demonstrates a positive attitude • Practices active listening skills • Displays ethical behavior 1.1.2 Identify ways to reach optimized levels of performance." - "Reach optimized levels of performance by: .. Using recognized organizational models and techniques to identify ways to imp...

HDI Desktop Support Technician Questions and answers | Newest 2024/25 RATED A+

Abandon Before Answer (ABA) - Answer The percentage of total calls received where callers hang up or leave the queue before reaching a support team member Access Management - Answer Manage access requests in a manner that meets the business needs. Access management procedures are based on the security and availability policies. Aggressiveness - Answer Demonstrates a disregard for the rights of others. Assertiveness - Answer Demonstrates knowledge of your right and the rights...

Service Management Systems - 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems - Service Transition (ITIL) -Builds, tests, and prepares services for transition to live operations. Service Operation (ITIL) - Delivers and supports services in operation Service Strategy (ITIL) - Provides policy and Guidance incident management - The primary purpose is to restore service as quickly as possible and minimize the imp...

HDI Desktop Advanced Support Technician

Service Management Systems - 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems - Service Transition (ITIL) -Builds, tests, and prepares services for transition to live operations. Service Operation (ITIL) - Delivers and supports services in operation Service Strategy (ITIL) - Provides policy and Guidance incident management - The primary purpose is to restore service as quickly as possible and minimize the imp...

HDI Desktop Advanced Support Technician