Salesforce customer 360 - Study guides, Class notes & Summaries

Salesforce Field Service Lightning Exam study complete solution Field Service: Competing Goals and Objectives - Cost Savings Revenue Growth Customer Satisfaction Employee Satisfaction What is Field Service Management? - Deliver a superior customer experience Integrated to contact center and Sales on one platform for 360 degree customer view Drive out costs Intelligent Work Scheduling gets right tech to the right job at the right time Drive better field tech utilization Real-time ...

Percents of topics on the exam - Answer Salesforce Ecosystem: 32% Navigation: 28% Data Model: 25% Reports and Dashboards: 15% Logistics of Exam - Answer - 40 questions - 62% to pass - receive results immediately - $75 Topics in the Salesforce Ecosystem - Answer Trailhead Trailblazer Community Salesforce Customer 360 Types of instances Multitenant environment Multitenant - Answer A single application that serves multiple organizations AppExchange - Answer Cloud c...

Field Service: Competing Goals and Objectives - Answer Cost Savings Revenue Growth Customer Satisfaction Employee Satisfaction What is Field Service Management? - Answer Deliver a superior customer experience Integrated to contact center and Sales on one platform for 360 degree customer view Drive out costs Intelligent Work Scheduling gets right tech to the right job at the right time Drive better field tech utilization Real-time work management across any device Drive more revenue...

Salesforce Associate Exam - Questions and Answers Salesforce Customer 360 FOR CUSTOMERS integrated CRM platform to help companies perform better with a single, shared customer view (centralizes all customer data) and can see everything in one view What are some Salesforce Customer 360 solutions for the company? -log their interactions with the platform -personalize marketing -collect actionable insights based on their data Customer 360 Platform Services AI Mobile Blockchain: share data in a se...

Certified Development Lifecycle and Deployment Architect Solutions Complete final exam 2024 Universal Containers has started building a customer Lightning community thatcontains a few dozen Aura components. The development team lead has come to the Salesforce architect about questions regarding testing the Lightning components. What two knowledge points can the architect pass to the developmentteam lead? Choose 2 answers A.There is a $T test helper object that can be used to create...

Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale data ingestion service. D. Be able to analyze your data with Salesforce Core Report...

What is the Salesforce Experiences cloud? - ️️Product for building secure websites, portals, and apps with connected data quickly. It lets you create a social platform for customers to engage with your brand → it creates a site and content backend that is operated by Salesforce. It has a community portal for members to login. What is the Salesforce Sales cloud? - ️️The most fundamental cloud that connects leads and opportunities. Provides info about the deals that are being sol...

Salesforce Associate Certification Exam Questions And Answers What is salesforce? a customer relationship management solution that gives every business team- from sales and marketing to commerce, service, and beyond- a single, shared view of every customer. What is trailhead? online learning platform learning topics are organized into modules, which are broken up into units to finish a unit you earn points by completing a quiz or challenge trails are groups of modules that provide gui...

Salesforce Data Cloud Certification Prep Exam Questions With Correct Answers. Which three ways can Salesforce Data Cloud support the Customer 360 Experience? A. Create unified customer profiles across all touchpoints by connecting identities, engagement data, customer orders, loyalty, and marketing journeys. B. Auto-convert all of your data across your IT Ecosystem into insightful and meaningful information with no intervention. C. Capture and unify data from anywhere with a high-scale da...

What's a proven way to help executives understand how new processes or products can enable change? A. Thoroughly describe the system configuration details. B. Keep the conversation strictly focused on what the existing system can do. C. Describe how the system can enable business innovation and help customers. - Answer c. Describe how the system can enable business innovation and help customers. (Framing the discussion around innovation and helping customers is the most likely way to mo...