Servicenow csm - Study guides, Class notes & Summaries
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ServiceNow CSM CIS Exam Actual Questions and Answers 2024 with complete solution
- Exam (elaborations) • 35 pages • 2024
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ServiceNow CSM CIS Exam Actual Questions and Answers 2024 with complete solution
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ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam
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ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...
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ServiceNow CSM CIS Exam UPDATED ACTUAL Exam Questions and CORRECT Answers
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ServiceNow CSM CIS Exam UPDATED 
ACTUAL Exam Questions and CORRECT 
Answers 
Which of the following are channels? 
o A. Contacts 
o B. Web 
o C. Chat 
o D. Article - CORRECT ANSWER- Answer: B, C - Web & Chat 
What is required to enable the Follow the sun field on the Customer Service Case form?
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ServiceNow CSM CIS Exam (Orlando) Latest 2024/25 | Rated A+
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ServiceNow CSM CIS Exam (Orlando) Latest 2024/25 | Rated A+
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ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024
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ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024 
 
 
Requirements from workshops - ANSWER-are initially documented as stories which creates the product backlog 
 
The product backlog is sorted into - ANSWER-sprints 
 
Three options for logging stories - ANSWER-Centralized services portal, customer production instance, stand-alone engagement instance 
 
Normal Configuration - ANSWER-Applies to customer that says the want the system as-is 
 
Low Configuration...
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ServiceNow CIS - CSM (Customer Service Management) Test with correct solutions
- Exam (elaborations) • 27 pages • 2023
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ServiceNow CIS - CSM (Customer Service Management) Test with correct solutions 
Requirements from workshops 
The product backlog is sorted into 
 
Three options for logging stories 
 
Normal Configuration 
Low Configuration 
 
Major Configuration 
 
Drastic Configuration. 
 
Customer kickoff (Initiate phase) 
Releases are designed in the following ways 
 
Final implementation plans and phases are based on: 
 
CSM - ServiceNow system administrator 
CSM - Customer Support Agent 
CSM - T...
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ServiceNow CSM CIS Exam Questions and Answers 100% Pass
- Exam (elaborations) • 57 pages • 2024
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ServiceNow CSM CIS Exam Questions 
and Answers 100% Pass 
Which of the following are channels? 
o A. Contacts 
o B. Web 
o C. Chat 
o D. Article - Answer: B, C - Web & Chat 
What is required to enable the Follow the sun field on the Customer 
Service Case form? 
o A. Nothing, it is a standard field 
o B. The value property on the form must be set to true 
o C. The plugin '_time_recording' needs to be activated 
o D. The value property on the form must be set to true and the field added 
to...
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SERVICENOW CIS-CSM EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
- Exam (elaborations) • 31 pages • 2024
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SERVICENOW CIS-CSM EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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Automated Test Framework (ATF) Fundamentals Micro-Certification Questions and Answers Verified 100%
- Exam (elaborations) • 2 pages • 2023
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Automated Test Framework (ATF) Fundamentals Micro-Certification Questions and Answers Verified 100% 
 
ATF is designed to cover specific types of testing. Which types of testing are appropriate for ATF? 2 answers - 1.Regression Testing, 2.Browser Compatibility Testing 
 
ATF was Introduced to improve the verification process of a ServiceNow instance.What are the primary goals of ATF? - Help Customers Remain Current, Increase Quality and Reduce Cost of Upgrades 
 
ServiceNow Delivers baseline Qui...
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ServiceNow CIS-CSM Exam Prep Pt2 | with complete solution | 2024/25
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ServiceNow CIS-CSM Exam Prep Pt2 | with complete solution | 2024/25
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