Six sigma white belt Study guides, Class notes & Summaries

Lean Six Sigma White Belt; Questions And Solutions

What is Quality?: Quality is more than just a METRIC or a JARGON Quality is the very purpose of an organization's existence For a customer, quality is resolution to his problems, on-time service and correct solution at the first time All of the above None of the above - ACCURATE ANSWERS All of the Above How can we achieve Quality for our business process? By understanding customer requirements By designing products/services that satisfy those requirements By developing processes that...

What is quality to an organization? - Accurate Answers- Meeting customer expectations - Understanding customer requirements - Designing products and services that satisfy those requirements - Developing processes that are capable of producing those products and services - Controlling and Managing those processes so they consistently deliver to their capabilities - More than a metric or jargon - It is the very PURPOSE of an Organization's EXISTENCE What is quality to a customer? - Accur...

Define - ACCURATE ANSWERS This first stage sets the context within which the Six Sigma peoject is to be performed. Measure - ACCURATE ANSWERS The second stage is where the starting point metrics are recorded to baseline the current performance level and constraints of the process to be worked upon. Analyze - ACCURATE ANSWERS The third stage reviews the metrics. Using a variety of tools one gains an understanding of the cause and effects within the system being looked at. Improve - ACCUR...

DMAIC - Answer-Define, Measure, Analyze, Improve, Control Define Phase - Answer-Understand the business problem, determine requirements What tools does the Define stage include? - Answer-Project Charter, ROI Project Charter - Answer-A document issued by the project initiator or sponsor that formally outlines the project. Includes what the problem is, why it needs to be addressed, and defines a scope, goals, and team. What are the 6 components of a Project Charter? - Answer-Problem Statemen...

Six SIgma - Answer-set of techniques and tools for process improvement. Process Improvement - Answer-identifying, analyzing, and improving an existing business processes within an organization. DMAIC - Answer-Define, Measure, Analyze, Improve, Control This stage of DMAIC is where the starting point metrics are recorded - Answer-Measure This stage of DMAIC sets the context within which the Six Sigma project is to be performed. Identify and state the practical problem - Answer-Define This p...

Define - This first stage sets the context within which the Six Sigma peoject is to be performed. Measure - The second stage is where the starting point metrics are recorded to baseline the current performance level and constraints of the process to be worked upon. Analyze - The third stage reviews the metrics. Using a variety of tools one gains an understanding of the cause and effects within the system being looked at. Improve - The fourth phase focuses on fully understanding the top caus...

What is Lean? - Answer-A method of streamlining a process. Faster, more efficient, delivers quality What is Six Sigma? - Answer-Both a methodology for process improvement and a statistical concept that seeks to define the variation inherent in any process. Eliminate variation to eliminate opportunities for error. Benefits of Lean Six Sigma? - Answer-Increases Revenue: Streamline allows you to do more with less Decreases Costs: Removes waste and inefficiency Improves Efficiency: Maximizes ...

Lean - Answer-Minimizing Waste Six Sigma - Answer-Reducing Defects/Solving Problems Lean Process - Answer-•Achieved by removing waste •Is faster •Is more efficient and economical •Delivers satisfactory quality Six Sigma Process - Answer-•Produces only 3.4 defects per million opportunities (dpmo) •Has a 99.99966 defect free rate Origin of Lean - Answer-Started with Henry Ford and was perfected by Toyota Origin of Six Sigma - Answer-Developed at Motorola Why is (Lean) Six Sig...