Elscores19/08/2024 14:27:30
PGA 3.0 Level 2 Study Guide Questions and
Correct Answer
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F)
~: True
What department is considered the core business unit of most facilities?
~: Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization?
~: Systems
What is the most accurate description of the relationship between the facility's business plan
and the golf operation?
~: Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual
~:
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture?
, Elscores19/08/2024 14:27:30
~: Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
~: Financial
What must exist for a facility to have a positive culture?
~: Resources
What would a typical organizational chart of a golf operation show?
~: Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
~: Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission
~:
Staff is considered a tangible facility resource? (T/F)
~: True
What intangible resource is key to enabling and facilitating peak performance?
~: Culture
, Elscores19/08/2024 14:27:30
How can facilities foster a positive culture of improvement?
~: Open communication and discussion
How can a facility foster a culture of improvement?
~: Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation.
(T/F)
~: True
Job descriptions should identify the skills necessary to accomplish the tasks associated with
each position. (T/F)
~: True
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F)
~: True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F)
~: True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This
is an example of external staff training. (T/F)
, Elscores19/08/2024 14:27:30
~: False
What should a manager consider when determining the number of employees needed to run
an operation?
~: Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations?
~: Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers
~:
What is an example of external staff training?
~: Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F)
~: False
What is the first step in acquiring a new technology-based system?
~: Assess facility needs
PGA 3.0 Level 2 Study Guide Questions and
Correct Answer
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F)
~: True
What department is considered the core business unit of most facilities?
~: Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization?
~: Systems
What is the most accurate description of the relationship between the facility's business plan
and the golf operation?
~: Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual
~:
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture?
, Elscores19/08/2024 14:27:30
~: Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
~: Financial
What must exist for a facility to have a positive culture?
~: Resources
What would a typical organizational chart of a golf operation show?
~: Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
~: Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission
~:
Staff is considered a tangible facility resource? (T/F)
~: True
What intangible resource is key to enabling and facilitating peak performance?
~: Culture
, Elscores19/08/2024 14:27:30
How can facilities foster a positive culture of improvement?
~: Open communication and discussion
How can a facility foster a culture of improvement?
~: Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation.
(T/F)
~: True
Job descriptions should identify the skills necessary to accomplish the tasks associated with
each position. (T/F)
~: True
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F)
~: True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F)
~: True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This
is an example of external staff training. (T/F)
, Elscores19/08/2024 14:27:30
~: False
What should a manager consider when determining the number of employees needed to run
an operation?
~: Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations?
~: Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers
~:
What is an example of external staff training?
~: Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F)
~: False
What is the first step in acquiring a new technology-based system?
~: Assess facility needs
