Klachtafhandeling in de
zorg
Student:
Studentnummer:
Vak: Klachtafhandeling in de zorg
Docent:
Modulecode: 1417SD332A
Datum: 21 juni 2020
, Inhoudsopgave
H.1 Inleiding ............................................................................................................................................................ 2
1.1 Aanleiding ...................................................................................................................................................... 2
1.2 Vraagstelling .................................................................................................................................................. 2
1.3 Leeswijzer ...................................................................................................................................................... 2
H.2 Juridisch kader ................................................................................................................................................ 3
2.1 Grondwet........................................................................................................................................................ 3
2.2 Wet op de geneeskundige behandelingsovereenkomst ................................................................................... 3
2.3 Wet kwaliteit, klachten en geschillen zorg ..................................................................................................... 3
2.4 Wet langdurige zorg & Centrum indicatiestelling ......................................................................................... 3
2.5 Wet bijzondere opnemingen psychiatrische ziekenhuizen ............................................................................. 4
Art.7:448 .............................................................................................................................................................. 4
Art.7:453 BW ....................................................................................................................................................... 5
Art.7:454 – 7:457 BW .......................................................................................................................................... 5
2.6 Situatie meneer Albertsen .............................................................................................................................. 5
H.3 Ethisch context ................................................................................................................................................. 6
3.1 Ethische principes .......................................................................................................................................... 6
3.3 Wilsonbekwaamheid. ..................................................................................................................................... 7
3.5 Goede zorg ..................................................................................................................................................... 7
3.6 Drang en dwang ............................................................................................................................................. 8
H. 4 Oplossingsmogelijkheden ............................................................................................................................... 9
4.1 Beleid aanpassen ........................................................................................................................................... 9
4.2 Zorgplan ......................................................................................................................................................... 9
4.3 Rapportage ................................................................................................................................................... 10
4.4 Medicatieveiligheid ...................................................................................................................................... 10
4.5 Moreel beraad .............................................................................................................................................. 10
H.5 Advies ............................................................................................................................................................... 11
Bibliografie ............................................................................................................................................................ 12
1
zorg
Student:
Studentnummer:
Vak: Klachtafhandeling in de zorg
Docent:
Modulecode: 1417SD332A
Datum: 21 juni 2020
, Inhoudsopgave
H.1 Inleiding ............................................................................................................................................................ 2
1.1 Aanleiding ...................................................................................................................................................... 2
1.2 Vraagstelling .................................................................................................................................................. 2
1.3 Leeswijzer ...................................................................................................................................................... 2
H.2 Juridisch kader ................................................................................................................................................ 3
2.1 Grondwet........................................................................................................................................................ 3
2.2 Wet op de geneeskundige behandelingsovereenkomst ................................................................................... 3
2.3 Wet kwaliteit, klachten en geschillen zorg ..................................................................................................... 3
2.4 Wet langdurige zorg & Centrum indicatiestelling ......................................................................................... 3
2.5 Wet bijzondere opnemingen psychiatrische ziekenhuizen ............................................................................. 4
Art.7:448 .............................................................................................................................................................. 4
Art.7:453 BW ....................................................................................................................................................... 5
Art.7:454 – 7:457 BW .......................................................................................................................................... 5
2.6 Situatie meneer Albertsen .............................................................................................................................. 5
H.3 Ethisch context ................................................................................................................................................. 6
3.1 Ethische principes .......................................................................................................................................... 6
3.3 Wilsonbekwaamheid. ..................................................................................................................................... 7
3.5 Goede zorg ..................................................................................................................................................... 7
3.6 Drang en dwang ............................................................................................................................................. 8
H. 4 Oplossingsmogelijkheden ............................................................................................................................... 9
4.1 Beleid aanpassen ........................................................................................................................................... 9
4.2 Zorgplan ......................................................................................................................................................... 9
4.3 Rapportage ................................................................................................................................................... 10
4.4 Medicatieveiligheid ...................................................................................................................................... 10
4.5 Moreel beraad .............................................................................................................................................. 10
H.5 Advies ............................................................................................................................................................... 11
Bibliografie ............................................................................................................................................................ 12
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