Helpdesk - Guides d'étude, Notes de cours & Résumés

What is post sales customer service? (2 types) correct answers 1) Customer service = focused on enhancing level of customer satisfaction 2) After sale support = focused on building an on-going relationship with the customer - much cheaper to work to keep current customer then having to get a new one T/F: The responsibilities of supply chain managers end when product is delivered to or taken home by the customer? correct answers False Who provides good customer service? Who provides ...

Sitecore Certification Review UPDATED ACTUAL Questions and CORRECT Answers Name two key components that make up Sitecore XP - CORRECT ANSWER- Experience CMS and marketing platform Name some sites that you can refer to for more information and module downloads. - CORRECT ANSWER- sdn, kb, dev, doc, marketplace What should you do before you contact support? - CORRECT ANSWER- Refer to HelpDesk best practices

You have a requirement for a new contract for snow removal at your military installation. The Base Commander has expressed the need for clearly stated performance objectives, as the current contractor performing the services is not meeting the Commander’s expectations. Consistent with the order of precedence for requirements documents, which one of the following documents would be included in the new contract? A Performance Work Statement (PWS) Which one of the following statements is...

Name two key components that make up Sitecore XP ANSWER: Experience CMS and marketing platform Name some sites that you can refer to for more information and module downloads. ANSWER: sdn, kb, dev, doc, marketplace What should you do before you contact support? ANSWER: Refer to HelpDesk best practices What are your responsibilities as a developer? ANSWER: Build according to recommended practices Name three Sitecore interfaces ANSWER: Desktop, Content Editor, Experience Editor

Name two key components that make up Sitecore XP - Experience CMS and marketing platform Name some sites that you can refer to for more information and module downloads. - sdn, kb, dev, doc, marketplace What should you do before you contact support? - Refer to HelpDesk best practices What are your responsibilities as a developer? - Build according to recommended practices Name three Sitecore interfaces - Desktop, Content Editor, Experience Editor Everything in Sitecore is an - Item An i...

Final Exam 1. Your company has an on-premises Microsoft Exchange Server 2016 organization. The organization is in the company's main office in Melbourne. The main office has a low-bandwidth connection to the Internet. The organization contains 250 mailboxes. You purchase a Microsoft 365 subscription and plan to migrate to Exchange Online next month. In 12 months, you plan to increase the bandwidth available for the Internet connection. You need to recommend the best migration strategy...

CND Services include Prepare; Protect and _________ - correct answer Attack Remediate Respond Diagnose -Respond What action should be taken if an event is found to be a false positive? - correct answer Ignore It Start the tuning process Call the helpdesk Open a ticket with DISA -Start the tuning process Which product is responsible for collecting endpoint properties and policy enforcement? - correct answer McAfee VirusScan McAfee HIPS McAfee Agent ACCM -McAfee Agent...

CND Services include Prepare; Protect and _________ - correct answer Attack Remediate Respond Diagnose -Respond What action should be taken if an event is found to be a false positive? - correct answer Ignore It Start the tuning process Call the helpdesk Open a ticket with DISA -Start the tuning process Which product is responsible for collecting endpoint properties and policy enforcement? - correct answer McAfee VirusScan McAfee HIPS McAfee Agent ACCM -McAfee Agent...

Name two key components that make up Sitecore XP - Experience CMS and marketing platform Name some sites that you can refer to for more information and module downloads. - sdn, kb, dev, doc, marketplace What should you do before you contact support? - Refer to HelpDesk best practices What are your responsibilities as a developer? - Build according to recommended practices Name three Sitecore interfaces - Desktop, Content Editor, Experience Editor Everything in Sitecore is an - Item An i...

Sitecore Certification Review Questions and Answers 100% Pass Name two key components that make up Sitecore XP Experience CMS and marketing platform Name some sites that you can refer to for more information and module downloads. sdn, kb, dev, doc, marketplace What should you do before you contact support? Refer to HelpDesk best practices What are your responsibilities as a developer? Build according to recommended practices Name three Sitecore interfaces Desktop, Content Editor, Experi...